Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Winstead

Easley

Summary

Dynamic and detail-oriented Business Analyst with over 10 years of experience in corporate settings, specializing in data management, event planning, and customer service. Skilled in improving team performance and streamlining processes in high-pressure environments. Proven track record of meeting and exceeding performance goals.

Overview

15
15
years of professional experience

Work History

Business Analyst II

TD Bank
12.2014 - Current
  • File preparation for a large, fast-paced team)
  • Systems access coordinator
  • Coordinated onboarding/offboarding for employees, ensuring compliance with policies.
  • Managed equipment orders and travel arrangements across multiple states.
  • Assisted with data entry for budget reports, improving reporting accuracy.
  • Planned team-building events and fundraising efforts, fostering employee engagement.
  • Travel & Expense/Corporate Credit Card Expense Steward
  • Copying, mailings, typing for multiple executives

Debt Specialist II

TD Bank
03.2013 - 12.2014
  • Outbound/inbound calling on dialing system
  • Knowledge of loan procedures, guidelines, and products
  • Customer service and helped co-workers with new procedures and systems
  • Winner of several inter-departmental awards for exceeding production goals.
  • Exceeded collection targets, negotiating repayment plans and ensuring customer satisfaction.
  • Organized and led fundraising initiatives for the Special Olympics.
  • Assisted management with hands-on training of new employees
  • Microsoft Office work, as well as knowledge of Bank-owned applications (e.g., Fidelity, Shaw, Jack Henry, Recovery systems, etc.)

Driver/Car Prep

Enterprise Rent-a-Car
07.2011 - 03.2015
  • Maintained vehicles to company standards
  • Drove customers to and from office
  • Quality control checks for road safety
  • Maintained good driving standards during tenure of employment
  • Reason for Leaving: Better employment opportunity at TD Bank

Interim Staffing Supervisor/ Telemarketer

Kelly Services
10.2010 - 04.2013
  • Interviewed potential employees
  • Performed background and reference checks on acceptable candidates
  • Led training sessions for new employees
  • Performed cold-calling of potential customers for insurance quotes and coverage for Allstate
  • Maintaining a working knowledge of all coverage plans and policies
  • Reason for Leaving: Better employment opportunity with Enterprise Rent-a-Car

Sales Associate

Radio Shack
07.2010 - 07.2011
  • Executed wireless sales with a focus on Sprint, AT&T and T-Mobile, Verizon
  • Customer service and training new hires
  • Up-to-date knowledge of electronics, Data entry
  • Maintained a clean and organized sales floor
  • Store inventory and price adjustments
  • Reason for leaving: Better employment opportunity with Kelly Services

Education

Associate of Arts - Science, concentration in Science and Literature courses

Moberly Area Community College
Moberly, Missouri
01.2006

Skills

  • Six Sigma Yellow Belt
  • Ledger balancing
  • Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint, Planner) and Windows 11
  • Clerical skills: ledger balancing, audit findings, daily deposits, and registers
  • Performance-driven with a strong ability to meet/exceed production goals
  • Experience with employee onboarding/offboarding and event planning
  • Strong phone etiquette, negotiation, and customer service background
  • Data entry and reporting expertise

Timeline

Business Analyst II

TD Bank
12.2014 - Current

Debt Specialist II

TD Bank
03.2013 - 12.2014

Driver/Car Prep

Enterprise Rent-a-Car
07.2011 - 03.2015

Interim Staffing Supervisor/ Telemarketer

Kelly Services
10.2010 - 04.2013

Sales Associate

Radio Shack
07.2010 - 07.2011

Associate of Arts - Science, concentration in Science and Literature courses

Moberly Area Community College

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Tiffany Winstead