Timesha Jackson
Hartsville,SC
Summary
Detail-oriented and organized professional with experience managing high volumes of sensitive information, maintaining accurate records, reviewing documentation, and performing data entry in fast-paced environments. Skilled in Microsoft Office, database management, research, fraud review processes, and multitasking while maintaining accuracy and confidentiality. Strong ability to meet deadlines, identify discrepancies, and support operational efficiency through strong analytical and administrative skills.
Overview
9
9
years of professional experience
Work History
Senior Customer Experience Specialist/Data Entry
U.S. Bank
01.2023 - Current
- Review and document account activity while maintaining accuracy and compliance standards.
- Assist with researching and resolving account-related issues and discrepancies.
- Maintain detailed records and communicate updates through internal systems and email.
- Support frontline staff by providing guidance and reviewing processes for accuracy.
- Monitor fraud-related account information and escalate cases for further review when necessary.
- Manage multiple systems and applications simultaneously in a fast-paced remote environment.
- Ensure quality standards and documentation requirements are consistently met.
- Analyze trends and identify areas for operational improvement.
Inbound Fraud Specialist
U.S. Bank
04.2022 - 01.2023
- Enter, review, and verify customer and account information across multiple databases.
- Process fraud-related documentation and maintain accurate digital records.
- Research account activity and document findings according to company procedures.
- Assist customers with uploading and submitting required verification documents.
- Maintain confidentiality while handling sensitive financial information.
- Accurately track case details, updates, and resolutions within internal systems.
- Perform data review and verification to identify inconsistencies or missing information.
- Meet productivity and accuracy goals in a high-volume remote environment.
Data Entry Specialist
U.S. Bank
04.2022 - 08.2022
- Updated customer records and verified account information with accuracy.
- Entered and maintained documentation in company databases and systems.
- Assisted with troubleshooting online document submissions and account access.
- Processed customer requests while maintaining compliance and confidentiality standards.
- Managed high-volume workloads while meeting performance metrics and deadlines.
Phlebotomist/Lab Lead
Caresouth Carolina, Inc.
11.2017 - 08.2021
- Maintained accurate patient records and laboratory documentation.
- Logged specimen information into databases and tracked collection details.
- Reviewed laboratory orders for accuracy and resolved documentation discrepancies.
- Generated monthly reports and maintained operational records.
- Oversaw inventory documentation and supply tracking.
- Performed quality assurance procedures and maintained compliance documentation.
- Processed and documented laboratory test results within required timelines.
Education
GED -
Hartsville High School
Certified Phlebotomy Technician -
Professional Medical Training
2017
Skills
- Data Entry
- Accurate Recordkeeping
- Microsoft Excel
- Microsoft Word
- Microsoft Office Suite
- Documentation Review
- Data Verification
- Database Management
- Fraud Account Review
- Email Communication
- Administrative Support
- File Management
- Research and Analysis
- Time Management
- Multitasking
- Quality Assurance
- Attention to Detail
- Written Communication
- Analytical Skills
- Problem Solving
- Confidential Information Handling
- Fast Typing and Data Processing
- Team Collaboration
- Self-Starter
- Adaptable and Fast Learner
Timeline
Senior Customer Experience Specialist/Data Entry
U.S. Bank
01.2023 - Current
Inbound Fraud Specialist
U.S. Bank
04.2022 - 01.2023
Data Entry Specialist
U.S. Bank
04.2022 - 08.2022
Phlebotomist/Lab Lead
Caresouth Carolina, Inc.
11.2017 - 08.2021
GED -
Hartsville High School
Certified Phlebotomy Technician -
Professional Medical Training