TIMIKA SHORT
Cheraw
Summary
Seasoned Medical Office Assistant with 3+ years of experience streamlining healthcare operations and enhancing patient care. Over 10+ years of awesome customer service. Adept at leveraging advanced EMR systems and telemedicine platforms, while ensuring HIPAA compliance. Reduced patient wait times by 30% through implementation of innovative scheduling protocols. Skilled in referrals, leading cross-functional teams and optimizing office efficiency in fast-paced medical environments.
Overview
11
11
years of professional experience
Work History
Direct Support Personnel
Darlington County Board of Disabilities and Special Needs
07.2015 - Current
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
Patient Service Specialist
Ortho Carolina
04.2024 - 12.2024
- Prepares paperwork necessary for the patient visit.
- Answers incoming phone calls and directs calls, makes appointments, performs Cashier duties as directed including posting of charges
- Collection of co-payments/co-insurance and balances due.
- Follows the process for release of medical information and FMLA/disability forms completion as requested, referrals.
- Greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims.
- Scheduling Diagnostics, Therapeutics procedures.
Cashier
Dollar Tree
09.2014 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Health Information Specialist
Ciox
04.2023 - 02.2024
- Ensures medical records are assembled in standard order and are accurate and complete.
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
- Must meet productivity expectations as outlined at specific site.
Medical Office Assistant
CareSouth Carolina
07.2020 - 08.2022
- Perform the reception and greeting of patients and other guests in a professional, respectful, and compassionate manner.
- Answer, route, take messages, and as necessary handle phone calls promptly and courteously.
- Perform the patient registration process including collecting necessary patient payor information and patient demographics and ensuring that the data is placed in a timely, accurate, and complete manner as well as printing the superbill consistently.
- Appointment scheduling, rescheduling and recall appointments for patients in accordance with existing.
- Handling and managing cash for patient care services. Request medical records from the hospital or other medical facilities as needed.
- Sorts and distributes faxes.
- Picks up mail from the post office or mailbox and distributes it accordingly.
- Makes deposits for medical and/or pharmacy at the bank.
- Send medical records to centralized medical records in a timely manner. Practices confidentiality with sensitive patient and employee information
- Assists patients with account questions and other issues as needed.
- Demonstrates proficiency in office equipment and software programs used in practice, including EMR, multi-function printers, etc.
Education
Medical Assistant Certification -
Virginia College
01.2017
Diploma -
Cheraw High School
06-2012
Skills
- Patient Charting/Scheduling
- HIPAA Laws & Ethics
- Pharmacology and Medical Terminology
- Excellent interpersonal skills
- Basic Medical Billing and Coding
- Excellent Customer Services Skills
- Verbal and Written communication skills
- Data Entry
- Active Listening/ Highly Coachable
- Compassionate/Team Player
- Medical Office/Lab Procedures
- Time Management
- Typing
- Basic computer proficiency
- Detailed oriented
- Knowledge of data bases
- Compassion for patients
- Utilizing general office equipment
- Epic
Timeline
Patient Service Specialist
Ortho Carolina
04.2024 - 12.2024
Health Information Specialist
Ciox
04.2023 - 02.2024
Medical Office Assistant
CareSouth Carolina
07.2020 - 08.2022
Direct Support Personnel
Darlington County Board of Disabilities and Special Needs
07.2015 - Current
Cashier
Dollar Tree
09.2014 - 08.2024
Medical Assistant Certification -
Virginia College
Diploma -
Cheraw High School
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