Timothy Fick
Bluffton
Summary
Dynamic Service Manager at Cintas with a proven track record in enhancing customer satisfaction and reducing turnover. Skilled in conflict resolution and quality assurance, I effectively trained teams and resolved escalated inquiries, driving service excellence. Passionate about delivering tailored solutions and achieving sales objectives in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
Cintas
Savannah
05.2009 - Current
- Reviewed inventory levels and seasonal trends to keep product par levels consistent.
- Conducted regular training sessions for SSRs on new products and customer service best practices.
- Motivated and supported employees to maintain low turnover.
- Managed a team to ensure high-quality service, and customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
Regional Outside Sales Representative
Lorde & Evans Paints
Bluffton
01.2005 - 10.2008
- Identified customer needs by asking questions and advising on best solutions.
- Established monthly sales objectives by creating effective sales plans and quotas.
- Responded promptly to customer complaints and provided appropriate solutions or alternatives within given timeframe.
Education
Bachelor of Science - Business Management
University of Toledo
Toledo, OH05-1989
Skills
- Customer service
- Conflict resolution
- Quality assurance
- Negotiation
- Professionalism
- Active listening
- Customer satisfaction measurement
Accomplishments
- Peak Service Manager 2019,2020 and 2021.
Certification
- Service Manager Certification 2019
Timeline
Service Manager
Cintas
05.2009 - Current
Regional Outside Sales Representative
Lorde & Evans Paints
01.2005 - 10.2008
Bachelor of Science - Business Management
University of Toledo
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