Timothy Frazer
West Columbia
Summary
Dynamic Electrical Service Manager with a proven track record at Carolina Conditions, excelling in team leadership and customer service. Expert in conflict resolution and employee training, fostering a culture of efficiency and satisfaction. Achieved high-quality workmanship while enhancing client loyalty through exceptional service and effective communication.
Qualified electrician with solid background in managing service
operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated electrical expertise, including competitive offerings, pricing, and market positioning.
Seasoned Service Manager bringing over 20 years of electrical experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Electrical Service Manager
Carolina Conditions
09.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Trained electricians how to us the sales process and how I wanted each job conducted.
- Taught a class weekly on safety.
- Evaluated each tech on efficiency and how to become more efficient.
- Inspected each company vehicle to make sure if was clean and materials were not getting damaged.
- Made sure we were producing quality work and making the customer happy.
- Trained techs how to get Google reviews at the end of each job.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Electrical Field Supervisor
Carolina Conditions
03.2021 - 09.2021
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
Service Electrician
Carolina Conditions
06.2019 - 03.2021
- Streamlined workflow by maintaining a well-organized work truck stocked with necessary tools and equipment for daily tasks.
- Increased client loyalty by providing exceptional customer service, addressing concerns, and answering questions promptly.
- Enhanced customer satisfaction by efficiently diagnosing and repairing electrical issues in residential and commercial properties.
- Assisted customers in selecting appropriate fixtures or devices for their specific needs based on functionality and aesthetic preferences.
- Established trust with clients through clear communication regarding the scope of work, timelines, and costs associated with each project.
- Contributed to a safe work environment by consistently following proper safety procedures while performing job duties.
- Troubleshooted electrical system errors with blueprint readings and modern computer programs.
- Completed precise installations of sensitive electrical components such as security systems, home automation devices, and audio/visual equipment.
- Mentored apprentice electricians, sharing knowledge about proper techniques, code requirements, and best practices in the field.
New Construction Electrician
Northeast Electric
06.2004 - 06.2019
- Completed electrical installations on time, resulting in satisfied clients and timely project completions.
- Ensured compliance with local building codes and regulations during all stages of the construction process.
- Conducted thorough inspections of completed work to guarantee quality assurance and minimize rework efforts.
- Read blueprints and technical diagrams.
- Used variety of testing devices to identify electrical problems.
- Installed and maintained wiring, control, and lighting systems.
- Developed detailed estimates for clients, providing accurate assessments of required labor hours, materials costs, and overall budgets for proposed projects.
- Consistently met deadlines for multiple concurrent projects, demonstrating strong time management skills.
Education
High School Diploma -
Lakeview Education Center
West Columbia, SCSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
Certification
- Generac certification since 2022
- Commerical and industrial certification 2003
Timeline
Electrical Service Manager
Carolina Conditions
09.2021 - Current
Electrical Field Supervisor
Carolina Conditions
03.2021 - 09.2021
Service Electrician
Carolina Conditions
06.2019 - 03.2021
New Construction Electrician
Northeast Electric
06.2004 - 06.2019
High School Diploma -
Lakeview Education Center
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