Timothy Powell
Account Manager
Columbia,SC
Summary
Detail-oriented Account Manager and Security Supervisor known for effective schedule management and report writing. Proven ability to drive client satisfaction and proactively address issues, contributing to overall business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
Columbia, SC
01.2023 - Current
- Enhanced client satisfaction through strong relationship-building and prompt needs assessment.
- Resolved escalated issues, preventing loss of valuable clients and preserving positive relationships.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Coordinated with sales team to identify upsell opportunities, contributing to client base expansion.
Security Supervisor
Allied Universal Security Services
01.2023 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Documented incident reports detailing occurrences to facilitate timely responses and investigations.
- Executed regular facility patrols to proactively identify and mitigate security threats.
- Directed team of security officers, managing scheduling and conducting performance evaluations to enhance operational effectiveness.
Security Supervisor
Anthony Poinetta Security
03.2021 - 01.2023
- Led team of security officers, delivering guidance and support while conducting performance evaluations to uphold professionalism standards.
- Supported investigations into reported incidents, collecting evidence and preparing detailed reports for management and law enforcement review.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Security Supervisor
Advanced Protection Services
02.2019 - 03.2021
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Collaborated with management to establish security policies and procedures that enhanced overall safety.
- Supervised and evaluated security staff performance, ensuring adherence to safety regulations and improving team accountability.
- Monitored alarm systems and CCTV footage, facilitating timely responses to potential security threats.
Security Supervisor
U.S. Security Associates
04.2013 - 03.2019
- Conducted regular training sessions on emergency procedures and proper use of security equipment, enhancing employee safety.
- Conducted interviews and evaluated candidate qualifications during hiring process for new security personnel, contributing to effective team building.
- Prepared and submitted reports to inform management of security activities and developments, ensuring awareness of security status.
- Prepared and submitted reports to keep management informed of security activities and developments.
Education
High School Diploma -
Woodland Way School
Lake City, SCSkills
Account management
Teamwork and collaboration
Account growth
Customer service
Client relationship management
Goals and performance
Goal oriented
Team Training
Schedule management
Report writing
Certification
Licensed [Job Title] - [Timeframe]
Timeline
Account Manager
Allied Universal Security Services
01.2023 - Current
Security Supervisor
Allied Universal Security Services
01.2023 - Current
Security Supervisor
Anthony Poinetta Security
03.2021 - 01.2023
Security Supervisor
Advanced Protection Services
02.2019 - 03.2021
Security Supervisor
U.S. Security Associates
04.2013 - 03.2019
High School Diploma -
Woodland Way School