Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Timothy Shea

Beaufort

Summary

Customer-focused, dedicated IPPBX engineer with over seven years of experience in designing and supporting hosted VoIP systems. Skilled in troubleshooting, project management, and team collaboration, consistently achieving high customer satisfaction, and enhancing operational efficiency.

Dynamic professional with a strong background in VoIP system installations and equipment maintenance. Known for exceptional problem-solving abilities and successful project leadership, driving growth from 3,000 to 12,000 hosted customer seats.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience
1
1
Certification

Work History

IPPBX Engineer

SparkLight
Bluffton
02.2018 - Current
  • Designed, installed, and supported hosted VoIP systems for small businesses, enterprises, and government-sized customers.
  • Designed, IVR's Auto Attendants
  • Designed Call Centers, trained users, generated reporting for customers
  • Participated in team meetings to discuss project progress updates.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Coordinated activities with suppliers, contractors or other departments.
  • Finished projects on time and within budget.
  • Generated technical reports for customers.
  • Coordinated porting with customers and carriers.
  • Managed complex installs with several other departments.
  • Built Hosted Customer base from 3000 seats to 12,000 seats in 4 years.

Installation and repair combo technician

CenturyLink
Beaufort
03.2006 - Current
  • Installation and repair of 140-180 lines (voice/DSL) per month with minimal repeat reports.
  • Tested and repaired copper cables ranging in size from 25 pair to 900 pairs.
  • Spliced telephone cables.
  • Coordinated with central office technicians to repair major outages.
  • Maintain Clean Truck with correct supplies.
  • Read CAD and electrical drawings.
  • Salary: 26.00 USD Per Hour
  • Hours per week: 40
  • Supervisor: Herby kemp (843-525-7980)
  • Okay to contact this Supervisor: Yes
  • Accomplishments: 2006 Sprint Academy of excellence, 2007 Embarq noise Mitigation Copper Cable, 2008 Embarq Professional Communications Technician II
  • Skills: Knowledgeable with electricity; current and voltage. Proficient with voltmeters, and ohm meters. Microsoft Excel, Word, Power Point

SGT

US Marine Corps
Beaufort
07.1998 - 03.2006
  • Contributed to the departments success by ensuring mission accomplishment.
  • Managed, directed, and evaluated the proficiency and training of up to 10 other personnel.
  • Maintained, monthly project schedules.
  • Delegated and guided the installation and operations of wire networks.
  • Ensured preventative maintenance was performed on thousands of dollars of equipment.
  • Evaluated wire plans to support digital and analog communications.
  • Installed, maintained, and operated wire networks with a high level of proficiency.
  • Demonstrated rapid trouble shooting techniques in finding solutions in trouble calls.
  • Spliced copper and fiber cables to facilitate expansion and repair existing cable routes aboard MCRD Parris Island, S.C.
  • Terminated copper and fiber cables once installed in buildings.
  • Installed and maintained reliable paths for telephone and data communications aboard MCRD Parris Island.
  • Salary: 35,000.00 USD Per Year
  • Hours per week: 40
  • Supervisor: Faleesha Pilats (843-252-1304)
  • Okay to contact this Supervisor: Yes
  • Accomplishments: Navy unit citation, (2) certificate of commendation for professional instruction, Certificate of commendation for duties as cable crew chief, (2) medals for good conduct, Letters of appreciation for work excellence
  • Skills: Installation of copper and fiber, Trouble shooting/Repair, Splicing/Terminating copper and fiber, Copper and Fiber color codes, Microsoft Excel, Word, Power Point, Operation of ditch witch with back hoe, AC/DC Multi-Meter, OTDR, Oscilloscope, Seicor Fusion Splicer, Mechanical splicer, ST/SC connectors

Education

Associate of Arts - Organizational Management

Ashford University
Clinton, IA
10-2012

Skills

  • VoIP systems include Broadsoft, Kandy, Mitel, 8x8, and RingCentral, Microsoft META
  • Equipment maintenance
  • Cable splicing
  • Network troubleshooting
  • Technical reporting
  • Project management

Affiliations

  • Member of AmVets post 70, Port Royal, SC
  • Member and Officer in VFW post 8760, Beaufort, SC

Certification

Yealink Senior Certified IP Phone Engineer

Certificate IDYLSIP02004570

Yealink Junior Certified IP Phone Engineer

Certificate IDYLSIP01003339

Certified Headset Solution Specialist

Certificate IDYLHS01010311

Timeline

IPPBX Engineer

SparkLight
02.2018 - Current

Installation and repair combo technician

CenturyLink
03.2006 - Current

SGT

US Marine Corps
07.1998 - 03.2006

Associate of Arts - Organizational Management

Ashford University

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Timothy Shea