Tina Dockery
Greenville
Summary
Results-driven Eye Care Advisor with a solid background at Essilor Exottica, focusing on patient care and eyewear selection. Proven track record of improving customer satisfaction and boosting sales through effective communication and detail-oriented service. Skilled in pre-examination testing and optical dispensing, dedicated to achieving exceptional service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Eye Care Advisor/ Technician
Essilor Exottica (LensCrafters)
Greenville
07.2025 - Current
- Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
- Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary.
- Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
- Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
- Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.
Sales Consultant
Parks Auto Group
Greenville
05.2024 - 05.2025
- Sold new GMC trucks and Buick vehicles with in-depth product knowledge and a customer-first approach.
- Met or exceeded monthly sales goals and maintained 100% customer satisfaction surveys.
- Followed up with customers post-sale and asked for referrals to generate repeat business.
- Collaborated with finance and delivery departments to ensure smooth transactions.
Field Service Specialist III
Luxor Scientific
Greenville
01.2023 - 12.2023
- Collected blood and specimens for drug screens, paternity tests, and alcohol tests.
- Performed data entry, billing, and maintained specimen logs.
- Delivered exceptional customer service and traveled to multiple testing sites.
IT Advisor
Majorel
Greenville
05.2022 - 01.2023
- Resolved technical issues involving hardware, software, and networking.
- Logged support interactions and escalated issues as needed.
- Maintained professionalism in all customer communications.
Store Manager
Dollar General
Greenville
10.2021 - 12.2021
- Managed hiring, training, scheduling, and inventory control.
- Oversaw daily operations and store appearance.
Visual Merchandiser
At Home
Greenville
01.2021 - 10.2021
- Ensured attractive merchandise displays and upheld store standards.
- Operated safely and maintained a clean, customer-friendly environment.
Shift Leader
Spinx Co.
Greenville
07.2020 - 12.2020
- Supervised team, handled cash transactions, and enforced store policies.
- Managed food service and maintained store safety and cleanliness.
Customer Service Representative
Concentrix
Greenville
09.2019 - 06.2020
- Provided support for inbound/outbound customer calls.
- Troubleshot issues and maintained accurate records.
- Met performance and efficiency targets.
Lead Medical Assistant
Any Lab Test Now
Memphis
08.2016 - 10.2018
- Led clinical operations, trained staff, and conducted a variety of lab tests.
- Boosted business rating from 2 to 5 stars within a year.
Team Lead – Tennessee Territory
Onsite Health Diagnostics
Coppell
03.2016 - 08.2016
- Supervised biometric screenings and team logistics at wellness events.
Education
Associate Degree - Business Management
Washtenaw Community College
Ann Arbor, MIAnn Arbor, MI
Medical Assistant Certificate -
Ross Medical Education Center
Detroit, MIDetroit, MI
High School Diploma - Nursing Vocation
East Catholic High School
Detroit, MIDetroit, MI
Skills
- Phlebotomy and EKG
- Patient care and consultation
- Medical terminology
- Customer service and relationship management
- Sales and merchandising strategies
- CRM systems and Microsoft Office
- EMR and HIPAA compliance
- Scheduling and time management
- Team supervision and leadership
- Pre-examination testing
- Data entry accuracy
- Problem solving and effective communication
- Attention to detail in optical dispensing
- Eyewear selection and frame adjustment
Certification
- CPR Certification
- Certified DOT Collector
- Breath Alcohol Technician
Assessments
Proficient, Proficient, Proficient, Proficient
Timeline
Eye Care Advisor/ Technician
Essilor Exottica (LensCrafters)
07.2025 - Current
Sales Consultant
Parks Auto Group
05.2024 - 05.2025
Field Service Specialist III
Luxor Scientific
01.2023 - 12.2023
IT Advisor
Majorel
05.2022 - 01.2023
Store Manager
Dollar General
10.2021 - 12.2021
Visual Merchandiser
At Home
01.2021 - 10.2021
Shift Leader
Spinx Co.
07.2020 - 12.2020
Customer Service Representative
Concentrix
09.2019 - 06.2020
Lead Medical Assistant
Any Lab Test Now
08.2016 - 10.2018
Team Lead – Tennessee Territory
Onsite Health Diagnostics
03.2016 - 08.2016
Associate Degree - Business Management
Washtenaw Community College
Medical Assistant Certificate -
Ross Medical Education Center
High School Diploma - Nursing Vocation
East Catholic High School