Tina Rickenbaker
Eutawville
Summary
Dynamic Front Desk Manager at Live Oak Dental with exceptional customer service and organizational skills. Successfully streamlined appointment scheduling and insurance processing, enhancing patient satisfaction. Proven ability to problem-solve and work independently, ensuring efficient operations and timely follow-ups on claims.
Overview
23
23
years of professional experience
Work History
Front Desk Manager
Live Oak Dental
07.2014 - Current
- Scheduling and confirming appointments.
- Provide a welcoming and efficient check-in/check-out process. Collecting out of pocket cost from patients. Ensure patient information is kept current.
- Verify insurance coverage and process claims accurately. Follow up on unpaid claims. Provide insurance companies with additional requested information.
- Discuss treatment plans, insurance coverage and payment options with patients.
Retail Loan Officer/Branch Manager
First Citizens Bank
08.2002 - 03.2013
- Evaluated loan applications to determine creditworthiness and compliance with lending policies.
- Collaborated with clients to identify financial needs and recommend suitable loan products.
- Streamlined application processing, enhancing efficiency and reducing turnaround times for approvals.
Education
No Degree - Business
Coastal Carolina University
Conway, SCSkills
- Customer service
- Problem-solving
- Organization Skills
- Able to work independently
Timeline
Front Desk Manager
Live Oak Dental
07.2014 - Current
Retail Loan Officer/Branch Manager
First Citizens Bank
08.2002 - 03.2013
No Degree - Business
Coastal Carolina University