Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Rickenbaker

Eutawville

Summary

Dynamic Front Desk Manager at Live Oak Dental with exceptional customer service and organizational skills. Successfully streamlined appointment scheduling and insurance processing, enhancing patient satisfaction. Proven ability to problem-solve and work independently, ensuring efficient operations and timely follow-ups on claims.

Overview

23
23
years of professional experience

Work History

Front Desk Manager

Live Oak Dental
07.2014 - Current
  • Scheduling and confirming appointments.
  • Provide a welcoming and efficient check-in/check-out process. Collecting out of pocket cost from patients. Ensure patient information is kept current.
  • Verify insurance coverage and process claims accurately. Follow up on unpaid claims. Provide insurance companies with additional requested information.
  • Discuss treatment plans, insurance coverage and payment options with patients.


Retail Loan Officer/Branch Manager

First Citizens Bank
08.2002 - 03.2013
  • Evaluated loan applications to determine creditworthiness and compliance with lending policies.
  • Collaborated with clients to identify financial needs and recommend suitable loan products.
  • Streamlined application processing, enhancing efficiency and reducing turnaround times for approvals.

Education

No Degree - Business

Coastal Carolina University
Conway, SC

Skills

  • Customer service
  • Problem-solving
  • Organization Skills
  • Able to work independently

Timeline

Front Desk Manager

Live Oak Dental
07.2014 - Current

Retail Loan Officer/Branch Manager

First Citizens Bank
08.2002 - 03.2013

No Degree - Business

Coastal Carolina University
Tina Rickenbaker