Tina Marie Castro
Conway
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
A strong background in real estate transactions and client relations. Successfully facilitated numerous property sales, ensuring seamless processes from listing to closing. Demonstrated expertise in market analysis and negotiation, consistently achieving client satisfaction through clear communication and strategic planning. Working closely with attorneys and office managers for client satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Purpleologist
06.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to inform customer decisions.
- Processed sales transactions efficiently, ensuring accurate cash handling practices.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Supported visual merchandising efforts by arranging products according to brand standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Real Estate Agent
Century 21 Alliance Realty Group
08.2023 - 08.2025
- Negotiated contracts and agreements to secure favorable terms for clients.
- Conducted market analysis to provide accurate pricing strategies and property evaluations.
- Developed comprehensive marketing plans utilizing digital platforms to enhance property visibility.
- Guided clients through buying, selling, and leasing processes, ensuring a seamless experience.
- Built and maintained relationships with clients, fostering trust and repeat business opportunities.
- Collaborated with mortgage brokers and inspectors to facilitate smooth transaction processes.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Sales Associate
Marshalls
02.2020 - 12.2024
- Managed inventory levels through regular stock checks and organized merchandise displays.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Participated in training sessions, acquiring product knowledge and sales techniques rapidly.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Real Estate License -
CE Education NYS Real Estate
New York, NYGED -
Cuny College Prep
The Bronx, NY05-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
Timeline
Sales Associate
Purpleologist
06.2025 - Current
Real Estate Agent
Century 21 Alliance Realty Group
08.2023 - 08.2025
Sales Associate
Marshalls
02.2020 - 12.2024
Real Estate License -
CE Education NYS Real Estate
GED -
Cuny College Prep