Tineta Kinloch
Elgin
Summary
Administrative Assistant with eleven years of business and administrative experience. I am extremely organized and have the technical skills to manage multiple tasks. I am an analytical thinker with excellent communication skills which allow me to work well with paralegals, customers and clients. I can review large amounts of matters and data assigning legal documents to the proper person or line of business. Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
7
7
years of professional experience
Work History
Coordinator, State Health Claims
BlueCross BlueShield of South Carolina
Columbia
2023.11 - 2024.05
- Served as a work leader for claims customer service unit tasked with resolving customer inquiries and conducting initial claims adjudication or non-medical appeals review.
- Delegated daily tasks to employees and monitored their workload and performance.
- Organized team meetings and facilitated discussions on project updates.
- Authorizes payment recovery, claims payments, or makes claim rejections based on documented information and provisions of state or federal law.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with external vendors to streamline service delivery and support.
- Executed integrated HR/payroll system tasks, including Workday or Oracle.
Administrative Assistant III
Wells Fargo Bank
Charlotte
2022.02 - 2023.11
- Prepare meeting agendas, materials, presentations. Coordinate reservations for meeting space, equipment needs, and catering.
- Optimized calendar management processes for effective meeting scheduling.Handled conflict resolution to maintain operational continuity.Arranged video and audio conference calls to improve team connectivity.
- Managed responses to requests from business control, legal partners, compliance officers, operational executives, and business teams to facilitate compliance and operational effectiveness.
- Process expense reports according to Wells Fargo policy, route/process invoices, and process check requests.
- Optimized calendar management processes for effective meeting scheduling.
Handled conflict resolution to maintain operational continuity.
Arranged video and audio conference calls to improve team connectivity. - Collaborated with cross-functional teams to enhance project outcomes.
- Executed tasks independently while demonstrating proactive and innovative problem-solving skills.
- Utilized Adobe and Microsoft Office Suite to complete various administrative tasks effectively.
- Partnered with RPO teams to document and execute policies, procedures, processes, controls, and assurance activities, mitigating RPO business risk.
Clinical Support Administrative Manager
Prisma Health Hospital
Columbia
2017.03 - 2023.04
- Forecasts daily staffing requirements using variable staffing plans.
- Assigned nursing resources and adjusted assignments to meet staffing needs of nursing units.
- Evaluated and resolved service issues to enhance departmental efficiency.
- Determined and enacted modifications to optimize operations and decrease company expenditures.
- Work alongside unit supervisors and managers to craft and implement employee engagement and retention strategies informed by data insights and best practices.
- Applied robust analytical and problem-solving expertise in addressing multifaceted issues.
- Performed the integrated HR/Payroll system duties such as Workday or Oracle.
- Coach supervisors on people leadership, performance management, and effective employee communication.
- Tracked absenteeism, attrition, and engagement metrics to assess workforce health.
Partnered with leadership to analyze trends and develop effective mitigation plans. - Welcomed new hires and staff to Staffing Office, managed telephone communications, directed calls, took messages, and addressed general inquiries regarding daily operations.
Escalations Business Specialist
Wells Fargo Bank
Charlotte
2018.10 - 2022.02
- Handled escalated calls from customer service bankers and supervisors, resolved complaints, and documented outcomes in case management system.
- Supported bankers in customer service calls by deescalating issues and providing effective resolutions to inquiries.
- Developed case files for escalated complaints, ensuring comprehensive documentation for review by lines of business.
- Identified risks and provided resolutions or escalated to line of business.
- Responded independently to customer inquiries and complaints in a timely manner.
- Researched and reviewed customer complaint for all line of businesses.
- Trained new hires on policies and procedures.
Education
Bachelor of Science - Business Administration
South University
Columbia, SCBachelor of Science - Human Resource Management, MHRM
Southern New Hampshire University
Manchester, NHSkills
- Claims adjudication
- Compliance management
- Risk assessment
- Project coordination
- Customer relationship management
- Team collaboration
- Conflict resolution
- Employee training
Accomplishments
Graduated Summa Cum Laude in HR Management
Timeline
Coordinator, State Health Claims
BlueCross BlueShield of South Carolina
2023.11 - 2024.05
Administrative Assistant III
Wells Fargo Bank
2022.02 - 2023.11
Escalations Business Specialist
Wells Fargo Bank
2018.10 - 2022.02
Clinical Support Administrative Manager
Prisma Health Hospital
2017.03 - 2023.04
Bachelor of Science - Business Administration
South University
Bachelor of Science - Human Resource Management, MHRM
Southern New Hampshire University