Summary
Overview
Work History
Education
Skills
Certification
Perfect attendance for 15 years!!
Timeline
Generic

Titus Graham

Elgin

Summary

Dynamic Branch Operations Manager with a proven track record at Fishman Flooring Solutions, excelling in strategic planning and relationship building. Enhanced branch efficiency through innovative process improvements and staff development, achieving increased customer loyalty. Committed to compliance and operational excellence, fostering a positive work environment that drives team success.

Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Branch Operations Manager

Fishman Flooring Solutions
03.2021 - Current
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Performed monthly compliance checks.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Maintained friendly and professional customer interactions.
  • Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
  • Completed daily Bank Secrecy Act reports.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Shipping and Receiving Area Manager

Akebono Brake
09.2009 - 01.2021
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Maintained 100% on time delivery for shipments

Chemical Operator

Welychem
12.2007 - 02.2009
  • Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
  • Operated chemical processing equipment successfully while adhering to company standards.
  • Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
  • Stored, retrieved, mixed, and monitored chemicals used in production process.
  • Calibrated chemical equipment to ensure optimal performance.
  • Operated lab equipment for chemical tests and verification of product quality against standards.
  • Troubleshot equipment and process issues and restored optimum function to maintain production speed and meet quality goals.
  • Communicated with supervisors and other personnel to review and discuss process changes.
  • Followed all waste handling guidelines to minimize waste generation.
  • Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
  • Managed inventory levels effectively using just-in-time principles leading to reduced storage costs and minimal expired stock issues.
  • Played a key role in achieving company goals related to environmental compliance through diligent adherence to applicable regulations during day-to-day operations.
  • Provided technical support for troubleshooting equipment malfunctions, minimizing downtime.

Education

Bachelor of Arts - Business Management

USC Lancaster
Lancaster
05-2011

Skills

  • Strategic planning
  • Opening and closing procedures
  • Staff supervision
  • Compliance reporting
  • Employee development
  • Compliance reviews
  • Sales management
  • Branch operations management
  • Excellent time management skills
  • Decision-making
  • Attention to detail
  • Friendly
  • Relationship building
  • Approachable

Certification

Lean Six Sigma certification

Forklift certified

OSHA certification


Perfect attendance for 15 years!!

I am proud to say I have been present for work for the last 15 years without missing a day. The only time I was absent was due to PTO.

Timeline

Branch Operations Manager

Fishman Flooring Solutions
03.2021 - Current

Shipping and Receiving Area Manager

Akebono Brake
09.2009 - 01.2021

Chemical Operator

Welychem
12.2007 - 02.2009

Bachelor of Arts - Business Management

USC Lancaster

Similar Profiles

CREATE PROFILE
Titus Graham