Tyla Jefferson
Goose Creek
Summary
- Throughout my education career while working on the side, my career progression from customer care taught me that I have never lost sight of customer satisfaction and how it drives my performance for people all over.
- The 5+ years of experience genuinely fulfilling customer needs of diverse populations and optimizing public services.
- Skilled at preforming task, taking leadership roles, and high end responsibilities.
Diligent Patient Care Technician with solid background in patient care. Known for providing compassionate support and ensuring patient comfort. Demonstrated ability in monitoring vital signs and assisting with daily living activities.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
MUSC
09.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Supported patients' daily living activities, improving their hospital stay experience.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
FOOD TO-GO HOST / HBC (HEALTH AND BEAUTY CARE) HOST
LOWES FOODS
06.2022 - Current
- Worked in Lowes Foods To Go to assure guest with fast and efficient groceries received at their car
- Made sure all guests leave with great service to remember and all their needs are met
- I switch departments to work In grocery, becoming a HBC (Health and Beauty Care) worker
- Gained experience with completing the task in full at a required time limit
- All while continuing to maintain a safe working environment for all guest
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
SALES ASSOCIATE
ROSS COMPANY
02.2020 - 06.2021
- Interaction with customers while satisfying every customers need to the best of my ability
- Maintaining sales floor cleanliness, products, and displays
- Being the public face of this brand which is very important
- While assisting customers with purchases, returns, refunds, and resolving complaints
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
CASHIER OFFICE ASSISTANT
FOOD LION
10.2018 - 01.2020
- Recording incoming and outgoing funds, counting down and opening up the tills at to make sure the store is even on it's money, and to maintain the store to make sure everything flow and runs properly
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Radiology
Southeastern College
North Charleston, SC12-2028
Nursing Student
TRIDENT TECHNICAL COLLEGE
Rivers Avenue , SC03-2026
Nursing
UNIVERSITY OF SOUTH CAROLINA UPSTATE
Spartanburg, SC12-2025
HIGH SCHOOL DIPLOMA - CNA classes
GOOSE CREEK HIGH SCHOOL
Goose Creek, SC06.2021
Skills
- CPR Certified
- Supporting Daily Living Needs
- Medical Terminology
- Great Customer Service
- Teamwork
- Organization
- Cashier
- Sales
- Communication
- Blood glucose testing
- Vital signs monitoring
- Patient observation
- Infection control standards
- ADL support
- Catheter care
- Adaptable
- Emergency response
- Infection prevention
- EKG interpretation
- Team collaboration
- Patient advocacy
- Active listening
- Patient-focused care
- Time management
- Electronic charting
- Inpatient care
- Room cleaning and restocking
- Heavy lifting
- Transporting patients
Hobbies and Interests
- Joined Organizations: NAACP
- Student Involvement (Student affair/Event Coordinator)
- Volunteer community service around the community.
- Gym
- Reading
Timeline
Patient Care Technician
MUSC
09.2024 - Current
FOOD TO-GO HOST / HBC (HEALTH AND BEAUTY CARE) HOST
LOWES FOODS
06.2022 - Current
SALES ASSOCIATE
ROSS COMPANY
02.2020 - 06.2021
CASHIER OFFICE ASSISTANT
FOOD LION
10.2018 - 01.2020
Radiology
Southeastern College
Nursing Student
TRIDENT TECHNICAL COLLEGE
Nursing
UNIVERSITY OF SOUTH CAROLINA UPSTATE
HIGH SCHOOL DIPLOMA - CNA classes
GOOSE CREEK HIGH SCHOOL
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