Toby Poston
Scranton
Summary
Adept at troubleshooting and repairs, I enhanced operational efficiency by automating tasks at Generation 3 Powersports. Known for exceptional customer service and problem-solving skills, I consistently exceeded expectations. My quick mastery of new technologies and strong mechanical knowledge underscore my ability to adapt and excel in dynamic environments.
Overview
2
2
years of professional experience
Work History
Technician
Generation 3 Powersports
06.2024 - 01.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Parts Specialist
Generation 3 Powersports
06.2024 - 01.2025
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors
Arborist Assistant
LLC Developing
01.2024 - 06.2024
- Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
- Felled trees carefully to avoid damage to property and landscape.
- Trimmed and removed tree limbs in contention using safety measures.
- Used ladders, ropes, harnesses and other protective equipment to climb trees and to identify arboricultural pathology concerns.
- Serviced machinery according to consistent mechanical knowledge both in-shop and in office.
Cable Technician
M&D Underground
05.2023 - 01.2024
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
Septic Tank Servicer
Zach Hendrix
02.2023 - 05.2023
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and trustworthiness.
- Assisted mechanics with repairing and servicing vehicles.
- Assisted employer in hands on digging, pipe locating, water locating, valve locating, and much more.
Education
High School Graduate -
Heron Academy
Greenville Sc05.2024
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Equipment maintenance
- Heavy lifting
- Equipment Repair
- Relationship building
- Safety Equipment
- Performance improvement
- Inventory oversight
- Tool retrieval
- Problem-solving
- Job site cleanup
- Loading and unloading
- Active listening
- Fast learning
Accomplishments
I have founded myself to believe I can do whatever I bring my mind to, very hard working, staying on pace, keeping myself active, proved to my personal being that I’m fully capable of achieving whatever my workplace/ employer needs. I recognize myself as a fast learner, hard worker, problem solver, easy to communicate and accommodate in any workplace environment.
Timeline
Technician
Generation 3 Powersports
06.2024 - 01.2025
Parts Specialist
Generation 3 Powersports
06.2024 - 01.2025
Arborist Assistant
LLC Developing
01.2024 - 06.2024
Cable Technician
M&D Underground
05.2023 - 01.2024
Septic Tank Servicer
Zach Hendrix
02.2023 - 05.2023
High School Graduate -
Heron Academy
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