Tochivas Rashad Austin
Greenville
Summary
Results-oriented professional with a proven track record of driving resolutions and leading teams to success. Demonstrates ability to improve efficiency and reduce company profit loss through effective process implementation. Skilled in overseeing collections, loss mitigation, and default-related activities, ensuring smooth operations and monitoring. Committed to delivering exceptional outcomes and contributing to the overall success of the organization.
Overview
13
13
years of professional experience
Work History
Lead Associate – Default Integrations
Fannie Mae
01.2024 - Current
- Company Overview: U.S. Housing Government Sponsored Entity with mission to lead effort in making homeownership and rental housing more accessible and affordable nationwide
- Act as liaison and project manager for the integration of all servicing default systems for 100+ partners
- Provide guidance and account management to all new and existing servicing product integrations
- Oversight of interdepartmental relationships between Business Account Managers, Sales Account Managers, and Sales Engineers teams
- Provide availability to all partners for ongoing troubleshooting and/or major system functionality
- Maintain and monitor all system records, credentials, and workout solutions evaluations
Assistant Vice President – Loss Mitigation & Default
ORNL Federal Credit Union
10.2022 - 12.2023
- Company Overview: One of the largest credit unions in East Tennessee with a platform of a nonprofit member-owned financial cooperative providing services in banking, mortgage, title, insurance, and servicing.
- Reporting to the VP of Mortgage Services with the responsibility of developing, monitoring, and leading all efforts associated with default servicing for portfolio of 12,000+ loans
- Implemented development of startup mortgage sub servicing company including the configuration and implementation new Black Knight MSP servicing platform and Loss Mitigation System
- Oversight of Document handling vendors, Call system vendors, and Attorney Networking
- Decreased Department Expenses by 4.5% by implementing alternative evaluation and reporting systems
Loss Mitigation Senior Analyst
Freddie Mac
01.2022 - 11.2022
- Company Overview: U.S. Housing Government Sponsored Entity with mission to lead effort in making homeownership and rental housing more accessible and affordable nationwide
- Responsibility of mortgage servicer oversight and client relationships acting as the direct point of contact for all servicer loss mitigation activity inclusive of training, system troubleshooting, risk assessment, and resolution analysis
- Increased number of approved loss mitigation workout evaluations by 5% by incorporating new secondary review considerations
- Developed alternative workout path of low UPB homeowners who is near or have already reached maturity
- Increased number of newly approved servicers by .5% within 6 months by implementing expedited adoption plan review for low default rate servicers
Loss Mitigation Manager
Loancare Servicing
07.2021 - 01.2022
- Company Overview: One of the largest subservicers in the industry delivering personalized service and technology to lenders, servicers, and investors.
- Reporting to the VP of Default Services with the responsibility of monitoring and oversight of all approved loan workouts from time of evaluation to modification booking and recording
- Monitored and maintained all vendor and third party relationships for offshore and onshore clients
- Reduced past due portfolio delinquency resolution from 7% to below 5% by updating reporting fields and daily monitoring of delinquency roll rates.
Fulfillment Supervisor | Loss Mitigation Supervisor | Loss Mitigation Specialist | Foreclosure Specialist
Shellpoint Mortgage Servicing
06.2013 - 08.2021
- Company Overview: A leading mortgage servicer and America’s Top 5 non-bank mortgage servicers with efforts lead in South Carolina, Texas, and Arizona
- Successfully developed and implemented “full process” fulfillment process consisting of workout evaluation, underwriting, term creation, doc intake, and recording
- Increase customer satisfaction by providing exemplary customer service and and resolution experience
- Tripled the amount of backend loss mitigation dedicated associates cutting investor SLA expectations in half
- Averaged a default portfolio ratio below 2% while leading team of investor specific Single Point of Contacts
- Lead loss mitigation training and development plan for all new incoming loss mitigation specialists
Unit and District Relief Manager
Waffle House
02.2012 - 06.2013
- Company Overview: One of the largest restaurant chains in the SouthEast.
- Maintain, Improve, and Manage all company business operations needs including but not limited to store sales, food costs, recruiting, and marketing efforts
- Act as direct supervisor to 125+ hourly FTE
Education
Bachelor of Science - Business Administration
University of South Carolina
01.2010
Skills
- Operations management
- Employee supervision
- Client relationship management
- Staff training
Affiliations
- Alpha Phi Alpha Fraternity Inc.
- Sigma Alpha Pi Leadership Society
Timeline
Lead Associate – Default Integrations
Fannie Mae
01.2024 - Current
Assistant Vice President – Loss Mitigation & Default
ORNL Federal Credit Union
10.2022 - 12.2023
Loss Mitigation Senior Analyst
Freddie Mac
01.2022 - 11.2022
Loss Mitigation Manager
Loancare Servicing
07.2021 - 01.2022
Fulfillment Supervisor | Loss Mitigation Supervisor | Loss Mitigation Specialist | Foreclosure Specialist
Shellpoint Mortgage Servicing
06.2013 - 08.2021
Unit and District Relief Manager
Waffle House
02.2012 - 06.2013
Bachelor of Science - Business Administration
University of South Carolina
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