Todd Shearer
Charleston
Summary
Professional retail leader with proven track record in supervisory roles. Adept at managing daily operations, resolving conflicts, and ensuring seamless workflow. Known for fostering team collaboration and achieving high performance standards. Reliable and adaptable with strong focus on customer service and operational excellence.
Overview
11
11
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
03.2019 - 03.2025
- Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers
- Inventoried stock and reordered when inventory dropped to specified level
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Assigned employees to specific duties
- Performed work activities such as cleaning and organizing shelves and displays and selling merchandise
- Authorized payments and merchandise returns
- Estimated consumer demand and determined types and amounts of goods to be sold
- Answered customer phone calls and appropriately addressed questions and complaints
- Trained new baristas on company processes and product preparation
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Bartender
La Carreta
07.2019 - 03.2020
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Assessed bar inventory and completed requisition sheets to restock supplies
- Checked identification of customers to verify age requirements for alcohol purchases
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods
- Took beverages orders from guests and delivered drinks within reasonable time frames
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Served snacks or food items to customers seated at bar
- Displayed and retained extensive knowledge of liquor, wine and beer
- Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, and ordering taxis and other transportation for intoxicated patrons
- Sliced and pitted fruit for garnishing drinks
- Checked identification of customers to verify age requirements for purchase of alcohol
Food Truck Manager
Smokey Oak
03.2018 - 03.2019
- Reviewed menus and analyzed recipes to assess labor and overhead costs
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
- Based on anticipated number of guests, nutritional value, palatability, popularity and costs
- Created specialty dishes and developed recipes to be used in dining facilities
- Scheduled and received deliveries and verified goods received against paperwork
- Counted money and made bank deposits
- Maintained food and equipment inventories to support business demand
- Interviewed and hired employees under guidance of supervisor
Concession Stand Manager
Charleston Riverdogs
03.2018 - 09.2018
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
- Coordinated kitchen workflow to optimize supply usage and preparation time
- Coordinated with service providers to address equipment maintenance and waste removal
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Based on anticipated number of guests, nutritional value, palatability, popularity and costs
Clerk
Harris Teeter
07.2014 - 09.2018
- Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales
- Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
- Stocked shelves, racks and cases with new or transferred merchandise
- Took inventory of merchandise to identify items needing reordering or replenishment
- Watered, cut, conditioned and cleaned plants, flowers and foliage
- Balanced receipts and payments in cash registers
- Wrapped menu item such as sandwiches, hot entrees and desserts for serving or for takeout
- Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza and coffee, using proper safety precautions and sanitary measures
Concession Stand Manager
Charleston Riverdogs
05.2017 - 09.2017
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
- Coordinated kitchen workflow to optimize supply usage and preparation time
- Coordinated with service providers to address equipment maintenance and waste removal
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Based on anticipated number of guests, nutritional value, palatability, popularity and costs
Education
GED -
James Island Charter High School
05-2017
Skills
- Service-oriented approach
- Collaborative team management
- Clear verbal communication
- Employee morale enhancement
- Team leadership
- Inventory management
- Drawer balancing
- Upsell training
- Decision-making
- Respectful interpersonal skills
- Results-oriented goal development
Timeline
Bartender
La Carreta
07.2019 - 03.2020
Shift Manager/Key Holder
Starbucks
03.2019 - 03.2025
Food Truck Manager
Smokey Oak
03.2018 - 03.2019
Concession Stand Manager
Charleston Riverdogs
03.2018 - 09.2018
Concession Stand Manager
Charleston Riverdogs
05.2017 - 09.2017
Clerk
Harris Teeter
07.2014 - 09.2018
GED -
James Island Charter High School
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