Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Sausen

Luray

Summary

Dynamic and detail-oriented professional with extensive experience in home customer service skills. I am excited to take my career to the next chapter with more in person customer relations

Overview

10
10
years of professional experience

Work History

Screen Technician

Screen Mobile
10.2024 - Current
  • Collaborated with production team to troubleshoot issues, resolve problems, and ensure optimal functionality of screens.
  • Contributed to the successful completion of projects by providing technical expertise in screen technology.
  • Conducted regular preventive maintenance on screen equipment, extending its lifespan and reducing repair costs.
  • Enhanced screen quality by consistently conducting thorough inspections and identifying defects.
  • Installed motorized screen units and frame and screen to enclose decks and pools.

Handyman

Mr. Handyman
01.2024 - 10.2025
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Removed and repaired carpet and wood flooring.
  • Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
  • Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.

Metal Fabricator

Universal Services
01.2022 - 01.2024
  • Accurately interpreted blueprints and technical drawings to fabricate high-quality metal products according to specified dimensions.
  • Maintained a safe working environment by enforcing strict safety protocols and conducting regular equipment inspections.
  • Achieved consistent adherence to project deadlines through effective prioritization of tasks in a high-pressure work environment.
  • Supported quality assurance efforts by performing thorough inspections of completed metalwork, identifying any defects or inconsistencies before delivery to clients.
  • Adhered strictly to industry regulations and safety standards, maintaining a clean work environment free of hazards.
  • Utilized various metalworking tools such as shears, press brakes, plasma cutters, and punches to produce precise cuts and bends in sheet metals.
  • Completed complex welding tasks for structural components, ensuring compliance with industry standards and project requirements.

Carpenter

Nuwest Building
01.2020 - 01.2022
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Read and interpreted blueprints to follow specifications of projects.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.

Home Remodeler

Boss Remodeling
01.2018 - 05.2020
  • Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
  • Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
  • Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
  • Installed drywall, siding and other structural components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Worked on sites, installing roofs and other exterior components.

HVAC Installer

TechVac
01.2016 - 01.2018
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.

Credit Card Customer Service Representative

Bank of America, Teletech
07.2015 - 01.2016
  • Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
  • Received inbound customer calls related to credit and accounts receivable.
  • Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
  • Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.

Education

High School Diploma -

Whitefish High School
Whitefish, MT
06.2015

Skills

  • Customer service
  • Preventative maintenance
  • Strong attention to detail
  • Reliable and punctual
  • Willingness to learn
  • Teamwork
  • Problem-solving
  • Multitasking

Timeline

Screen Technician

Screen Mobile
10.2024 - Current

Handyman

Mr. Handyman
01.2024 - 10.2025

Metal Fabricator

Universal Services
01.2022 - 01.2024

Carpenter

Nuwest Building
01.2020 - 01.2022

Home Remodeler

Boss Remodeling
01.2018 - 05.2020

HVAC Installer

TechVac
01.2016 - 01.2018

Credit Card Customer Service Representative

Bank of America, Teletech
07.2015 - 01.2016

High School Diploma -

Whitefish High School

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Thomas Sausen