TONEISHA FARROW
Greenville
Summary
Experienced professional with a strong background in customer service , home health care and logistics, seeking to contribute valuable skills to a dynamic organization. With over 5 years of combined experience from reputable companies, I have established a track record of excellent customer relations and honed organizational abilities. Eager to apply expertise, learn new skills, and make a positive impact in a customer-focused or health care role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
Always Best Care
01.2023 - Current
- Coordinated transportation and errands to support client independence and mobility.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Implemented individualized care plans to meet specific needs of clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Delivered personal care services, promoting dignity and respect for individuals.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Logisticare
08.2012 - 02.2017
- Handled inbound calls for patient transport scheduling, ensuring timely and accurate service
- Coordinated patient transport logistics, improving efficiency and reducing wait times
- Maintained detailed records of transport requests, enhancing data accuracy and accessibility
Customer Service Representative
Alorica (Samsung)
02.2010 - 08.2012
- Resolved customer inquiries, achieving high satisfaction scores and reducing call resolution times
- Handled billing issues, leading to improved customer retention and loyalty
- Trained new hires, enhancing team performance and service quality
- Utilized CRM systems to track customer interactions, ensuring accurate and efficient service
Education
Diploma - Education
Wade Hampton High
Greenville, SC08.2008
Skills
- Leadership
- Time management
- Organization
- Problem-solving
- Communication
- Logistics
- Customer Relations
- Service Quality
Certification
Pharmacy Technician
Timeline
Caregiver
Always Best Care
01.2023 - Current
Customer Service Representative
Logisticare
08.2012 - 02.2017
Customer Service Representative
Alorica (Samsung)
02.2010 - 08.2012
Pharmacy Technician
Diploma - Education
Wade Hampton High
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