Toni Strickland

Promoted within from dispatcher to operations manager.

Operations Manager- January 2025-Current

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Manage invoices, billing, and service-related complaints efficiently, resulting in timely resolution
• Worked directly with the shop to ensure safe and well-maintained equipment, contributing to successful operations of shop
• Scheduled employees for shifts, taking into account customer needs and employee strengths.
• Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.

Dispatcher- May 2022-January 2025

• Schedule, execute, and monitor customer-specific gas loads from loading terminal to delivery location via AS400 and Gravitate placing a strong focus on customer satisfaction
• Monitor and input inventory for 100+ locations, accurately keying in information daily
• Contact and inform the customers about order status, upholding the highest level of satisfaction
• Directed dispatching, routing, and tracking of 40 fleet vehicles.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Facilitated training for new dispatchers, improving team readiness and performance.

• Performed administrative tasks, including setting up new appointments in the service department for future repairs, clearly reporting all vehicle symptoms as described by the customer
• Collected information and pre-inspected commercial vehicles for DOT annual inspections, proving strong knowledge of compliance with DOT rules and regulations
• Created and maintained multiple tracking tools, including implementing a new scheduling system and technician checklist, increasing the quality and efficiency of customer service
• Maintained records and received payments for Goodyear National accounts and Michelin commercial clients, managing information with high confidentiality
• Completed physical inventory counts weekly and created orders accordingly.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Handled account payments and provided information regarding outstanding balances Via Quickbooks.

• Provided salon services using the latest and most effective products and services, maintaining a clientele of 50+ customers
• Served as a primary point of contact for members and guests for information on salon products and services, upselling, increasing salon sales with each interaction
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Phoned clients to confirm upcoming appointments
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
• Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.

• Scheduled vet visits and arranged for on-site animal care as needed, handling care for approximately 50 equines
• Maintained and replenished inventory of supplies, avoiding out of stock supplies
• Kept records of required shots and immunizations for livestock and stable animals, creating a system to ensure animals received the best care
• Assisted with barn facilities by keeping animal stalls clean and safe, properly maintaining area to standards