Toni Walden
York
Summary
Adept Utility Technician with a proven track record at McKesson, enhancing operational efficiency and safety compliance. Leveraged expertise in lockout and tagout procedures and exceptional teamwork to drive continuous improvement, significantly reducing customer complaints. Skilled in quality control and inventory management, consistently ensuring regulatory adherence and fostering a culture of excellence.
Overview
11
11
years of professional experience
Work History
Utility Technician
McKesson
06.2019 - 11.2024
- Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utilities management.
- Enhanced communication among team members by developing clear reports on completed tasks, ongoing projects, or upcoming maintenance schedules.
- Assisted in the training of new hires to ensure a skilled and knowledgeable workforce within the utilities department.
- Increased customer satisfaction by addressing and resolving complaints and inquiries in timely and empathetic manner.
- Used One Track to transfer collected data to company databases daily.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Maintained quality documentation and records for conformance with relevant standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
Utility Technician
BHI Energy
01.2014 - 01.2019
- Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utilities management.
- Monitored system operations to improve effectiveness, efficiency and regulatory compliance.
- Ensured compliance with industry regulations, maintaining accurate records of all maintenance and repair activities.
- Promoted a culture of continuous improvement within the utilities department by sharing best practices, learning from past mistakes, and implementing new technologies to enhance overall performance.
- Managed inventory of tools, parts, and supplies to guarantee uninterrupted workflow in the utilities division.
Education
High School Diploma -
Christian Cornerstone Academy
04-2006
Skills
- Lockout and tagout procedures
- Safety procedures
- Meeting attendance
- Records management
- Quality control measures
- Customer service
- Accurate record keeping
- Teamwork
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Utility Technician
McKesson
06.2019 - 11.2024
Utility Technician
BHI Energy
01.2014 - 01.2019
High School Diploma -
Christian Cornerstone Academy
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