Summary
Overview
Work History
Education
Skills
References
Timeline
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Tonjana Jenkins

Charleston

Summary

Efficient Data Entry Specialist known for high productivity and task completion efficiency. Possess specialized skills in database management, fast typing with high accuracy, and advanced knowledge of data processing software. Excel in time management, adaptability to new technologies, and effective communication which ensures seamless execution of data entry tasks. Experienced in handling confidential records, managing databases, and collaborating across departments.

Overview

6
6
years of professional experience

Work History

PATIENT CARE TECHNICIAN

Roper Hospital
Charleston
08.2024 - 01.2025
  • Monitored and documented patient vitals contributing to early detection of complications
  • Delivered exceptional customer service by addressing patient concerns promptly
  • Utilized electronics health records systems for accurate patient data and documentation reducing charting errors
  • Assisted an average of 20+ patients daily with mobility support and hygiene care to ensure a safe and comfortable environment
  • Supported nurses and physicians with medical procedures and wound care reducing procedure times

FINANCIAL ADVISOR

TD Bank
Jacksonville
02.2023 - 08.2024
  • Provided financial guidance and investment solutions to individuals and business clients aligning with their short- and long-term financial objectives
  • Ensured compliance with financial regulations, company policies and industry best practices
  • Assisted clients with loan applications and personal lines of credit and debt consolidation leading to an increase in approved loan applications
  • Analyzed credit histories and financial statements to determine loan eligibility and provide lending solutions
  • Built internal reports and used CRM platforms showing ability to adapt to school software systems and reporting tools.

ADMINISTRATIVE ASSISTANT

Charleston County Government (Register of Deeds)
Charleston
07.2021 - 12.2022
  • Assisted in maintaining and organizing official records including property deeds, liens to be compliance with legal requirements
  • Provided front-desk support answering 80+ inquiries weekly from the public and directing visitors to appropriate personnel
  • Maintained confidentiality of sensitive documents and information in compliance with legal and organizational policies
  • Operated office equipment such as copiers, scanners to support daily administrative tasks
  • Entered and updated records in the departments database with accuracy showcasing data integrity

PATIENT ACCESS REPRESENTATIVE

MUSC
Charleston
02.2020 - 10.2022
  • Verified patient insurance coverage, benefits and eligibility for accuracy in billing and claims processing significantly reducing claim rejections
  • Coordinated and scheduled patient referrals for specialist consultations and processing an average of 50+ referrals per week
  • Collaborated with physicians, nurses and other healthcare professionals to streamline patient scheduling and improve workflow efficiency
  • Utilized EHR (Electronic Health Records) systems to document patient interactions and update records to stay in compliance with hospital documentation standards
  • Provided excellent customer service by addressing patient inquiries and concerns with professionalism and empathy

CUSTOMER SERVICE REPRESENTATIVE

Tmobile
Charleston
10.2018 - 03.2021
  • Handled an average of 60+ inbound calls daily assisting customers with billing inquiries, account changes and technical troubleshooting
  • Managed customer accounts using CRM system to ensure accurate documentation and follow-up on service requests
  • Utilized data from customer interactions to provide actionable feedback to leadership contributing to improvement in overall team performance
  • Resolved customer issues on first call reducing escalations and improving service efficiency

Education

Certified Nursing Assistant (CNA) -

South Carolina
South Carolina
01.2025

Certificate in Medical Billing and Coding -

PATCH
Charleston, SC

High School Diploma -

Garrett Academy of Technology
Charleston, SC

Skills

  • Customer retention
  • Digital Filing Systems
  • Billing & Payments
  • Data Entry & Mangement
  • Insurance Verification
  • Microsoft Excel
  • Conflict Resolution
  • Scheduling Systems
  • Administrative Support / SIS

References

References available upon request.

Timeline

PATIENT CARE TECHNICIAN

Roper Hospital
08.2024 - 01.2025

FINANCIAL ADVISOR

TD Bank
02.2023 - 08.2024

ADMINISTRATIVE ASSISTANT

Charleston County Government (Register of Deeds)
07.2021 - 12.2022

PATIENT ACCESS REPRESENTATIVE

MUSC
02.2020 - 10.2022

CUSTOMER SERVICE REPRESENTATIVE

Tmobile
10.2018 - 03.2021

Certified Nursing Assistant (CNA) -

South Carolina

Certificate in Medical Billing and Coding -

PATCH

High School Diploma -

Garrett Academy of Technology

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Tonjana Jenkins