Tony Oyweka
Victoria
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately Committed Guest Room Attendant with skills in cleaning, performing maintenance and keeping inventory. Completes various housekeeping jobs individually or with groups. Acknowledged for timely service and positive attitude.
Overview
14
14
years of professional experience
Work History
GUEST ROOM ATTENDANT
Savoy Seychelles Resort and Spa
2023.01 - Current
- Attend briefings every morning for information on occupancy
- Receive task sheet from the housekeeping coordinator
- Sign in for keys before shift and out after work
- Handle guest complaints whenever they arise
- Offer turndown service to rooms allocated
- Handle guest request
- Be well informed of the hotels policy and operating procedures.
GUEST ROOM ATTENDANT
Villa Rosa Kempinski
2021.06 - 2022.10
- Be in uniform first when I get to work
- Attend morning briefing everyday to understand what is needed of me
- Acquire room allocation work sheet from my supervisor
- Follow right procedure while entering the guest room
- Clean guestroom using the proper procedure and following housekeeping SOPs.
HOUSEKEEPING SUPERVISOR
ACACIA Premier Hotel
2018.03 - 2018.07
- Duties and responsibilities
- Allocate and supervise work done by housekeeping attendant
- Receive and record all lost and found items correctly and storing under locked cabinets
- Report and follow up on maintainable work to ensure that it is done on timely schedule
- Ensure the proper and correct use of chemicals, cleaning materials and equipment's
- Conduct orientation for new staff in the rules and regulations of the hotel and all the areas of operations for housekeeping department
- Attend and conduct briefing on daily basis to ensure staff understand their obligations
- Perform routine inspection of all public areas, service areas and storerooms
- Always ensure well grooming of housekeeping staff and visible name tags at all times.
HOUSEKEEPING SUPERVISOR
FIXED Management and consultant Ltd, Tribe hotel
2017.01 - 2017.12
- And responsibilities
- Supervise the day to day cleaning of the hotel's public areas
- Conduct interviews to new and prospective housekeeping employees
- Conduct orientation training to explain policies, work procedures and also demonstrate the use and maintenance of equipments
- Issue supplies to staff at the beginning of the shift in order to control inventory
- Perform cleaning duties in case of emergency shortage of staff
- Supervise and co-ordinate periodic and deep cleaning operations in all areas of the hotel
- Report and record all lost and found to the hotel's security.
GUEST ROOM ATTENDANT
Best western Premier Hotel Pre
2013.01 - 2014.08
- Attend housekeeping briefings every morning and in time in proper uniform
- Obtain rooms to be cleaned for the day and attend to them as part the operating procedures
- Collect clean linen from laundry and ensure the housekeeping cart is arranged well
- Report and record all lost and found items
- Ensure bins in rooms and the guest hall way is free of dirt littering
- Take note of stained torn carpets and cracked tiles and report for immediate fixing
- Ensure all guest rooms are with guest amenities as part the hotels required standard
- Perform opening and closing duties before the beginning of every shift and at the end of shift
- Attend housekeeping trainings as organized by the executive housekeeper and also the hotels annual meeting when called up on
- Arrange the pantry putting linen and cleaning materials in the right place for order and easy identification.
ROOM ATTENDANT
Sawela Lodge Naivasha
2012.01 - 2012.12
- Attend to daily cleaning duties in rooms and ensure high standard of cleanliness in all corners of the room including the guest bathroom and washroom
- Record the correct time in and out on the room steward work sheet
- Offer turndown service at the right time to guest rooms
- Ensure the trolley is positioned strategically to ease the cleaners work
- Be in correct uniform and name tag at all time for easier identification by other staff and also guest
- Use the correct chemical and cleaning equipment in the right surface to ensure no surface is damaged
- Do decorative work on honeymooner's room and other anniversaries according to guest preferences
- Report maintenance work to the supervisor and follow up to ensure the work is done correctly and timely.
ROOM ATTENDANT
Utalii Hotel
2010.01 - 2011.11
- Be in correct work uniform and attend briefings every morning before work
- Organize housekeeping cart in readiness for the days shift
- Collect a list of rooms to be cleaned from the housekeeping supervisor
- Always observe the correct procedure for entering a guest room to minimize guest complaints
- Report on all lost and found items found in the guest rooms
- Dust wooden surfaces, wipe windows and vacuum clean carpets/mop floors
- Record the time in and out in the allocation sheet
- Ensure the room is will aerated, lights turned off, windows and curtains opened while working in the room
- Clean the room using the correct procedure and always inspect to ensure work is done correctly.
Education
Certificate In Housekeeping - Housekeeping Techniques
Kenya Utalii College
Kenya12.2008
Kenya Certificate of Secondary Education
Kenya 11.2002
Skills
- Housekeeping knowledge
- Teamwork capabilities
- Reliability and punctuality
- Safety awareness
- Housekeeping
- Hospitality industry
References
- Mrs. Lilian Achieng', Human resource manager, Acacia Premier Hotel, hr@acaciapremier.com, +254 710 636 455
- Mr. Stephen Nzyoki, Housekeeping coordinator, Villa Rosa Kempinski, Nairobi, Stephen.nzyoki7447@gmail.com, +254 725 091 382
- Miss Lisa Sibelle, Assistant Executive Housekeeper, Savoy Seychelles Resort and Spa, sibelle@savoy.sc, Beau vallon, Seychelles
Timeline
GUEST ROOM ATTENDANT
Savoy Seychelles Resort and Spa
2023.01 - Current
GUEST ROOM ATTENDANT
Villa Rosa Kempinski
2021.06 - 2022.10
HOUSEKEEPING SUPERVISOR
ACACIA Premier Hotel
2018.03 - 2018.07
HOUSEKEEPING SUPERVISOR
FIXED Management and consultant Ltd, Tribe hotel
2017.01 - 2017.12
GUEST ROOM ATTENDANT
Best western Premier Hotel Pre
2013.01 - 2014.08
ROOM ATTENDANT
Sawela Lodge Naivasha
2012.01 - 2012.12
ROOM ATTENDANT
Utalii Hotel
2010.01 - 2011.11
Certificate In Housekeeping - Housekeeping Techniques
Kenya Utalii College
Kenya Certificate of Secondary Education