Tony Wilson
Sumter
Summary
Recent graduate with foundational knowledge in athletic administration and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's Home Improvement
02.2023 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Athletic Administration Intern
Sumter High School
08.2024 - 12.2024
- Provided administrative support for department meetings, including preparing agendas, taking minutes, and following up on action items.
- Participated in community outreach programs and promoted student-athlete engagement in service initiatives.
- Assisted in developing and executing strategic plans for athletic department growth and development.
- Designed and implemented a student-athlete leadership program that fostered professional and personal growth.
- Assisted the Athletic Director with day-to-day administrative tasks, including scheduling games, practices, and events.
- Coordinated logistics for athletic events, such as securing facilities, managing equipment, and organizing event staff.
- Helped manage the athletic department's budget by tracking expenses, processing invoices, and reconciling financial records.
- Facilitated communication between coaches, staff, student-athletes, parents, and external organizations.
- Promoted athletic events through social media, newsletters, and community outreach, enhancing attendance and engagement.
Athletic Administration Intern
University of South Carolina Sumter
08.2024 - 12.2024
- Assisted in the day-to-day operations of the athletic department, ensuring compliance with NJCAA conference, and institutional regulations.
- Supported financial management processes, including budget tracking, invoice processing, and expense reconciliation.
- Coordinated logistics for athletic events, including scheduling, facility preparation, and staffing.
- Collaborated with coaches, staff, and to facilitate team travel arrangements and accommodations.
- Maintained accurate records for student-athlete eligibility, compliance documentation, and scholarship allocations.
Assistant Basketball Coach
Amateur Athletic Union
05.2023 - 08.2024
- Teach individual and team skills, including shooting, dribbling, defense, and footwork.
- Monitor players' physical conditioning and skill progression.
- Assist in planning and running practice sessions.
- Organize drills and manage specific training stations.
- Ensure practice runs efficiently and adheres to time management.
- Assist in planning and conducting dynamic and efficient practice sessions.
- Run specific drills and manage small-group skill work.
- Ensure players are following instructions and staying engaged during practice.
- Help manage player rotations, substitutions, and matchups during games.
- Support the head coach in implementing in-game strategies and adjustments.
- Help with scheduling games, tournaments, and team events.
- Ensure players have necessary gear and equipment for practices and games.
Assistant Basketball Coach
Thomas Sumter Academy
01.2022 - 01.2023
- Led practice sessions with players practicing drills, honing techniques, and scrimmaging to put practiced skills into play.
- Developed strong relationships with athletes and their families, fostering a supportive environment both on and off the court.
- Maintained accurate records of player statistics, aiding in strategic decision-making during game planning sessions.
- Managed equipment inventory, securing necessary items for optimal practice sessions and game day preparations.
- Improved offensive strategies by analyzing game film of both our own team''s performances as well as those of future opponents.
- Coordinated with head coach and experienced players to develop curriculum and play book.
- Represented school and athletic program in positive light locally and in media.
Retail Sales Associate, Store Sales Associate
UPS Retail Store
06.2021 - 09.2022
- Greeted customers in a friendly and professional manner, providing assistance with product selection and services
- Provided accurate pricing information for products and services, including shipping costs
- Processed customer orders accurately and efficiently, ensuring that all transactions are completed correctly
- Assisted customers with packing and shipping items, including fragile or oversized items
Intern
Team Perseverance Athletics ABA
01.2019 - 03.2020
- Assist in setting up the court, including chairs, benches, scorer's table, and team areas.
- Ensure basketballs, towels, and other equipment are ready.
- Help with setting up signage, banners, and sponsor materials.
- Check that the scoreboard, shot clock, and sound systems are functioning properly.
- Help manage ticket sales and distribution.
- Assist with entry control and check-in for players, staff, and VIPs.
- Set up promotional giveaways and marketing materials.
Education
Bachelor's degree - Organizational Leadership
University of South Carolina
Columbia, SC12.2024
Associates of Arts -
University of South Carolina-Sumter
Sumter, SC12.2023
High School Diploma -
Sumter High School
05.2019
Skills
- Team collaboration
- Product merchandising
- Refunds processing
- Retail marketing
- Hospitality and accommodation
- Computer skills
- Teamwork and collaboration
- Coordination of facilities
- Scheduling coordination
- Facility management
- Athletic program development
- Compliance monitoring
- Event management
- Academic support
- Eligibility requirements
- Game management
- Athletic department services
- Customer service
- Problem-solving
- Time management
- Organizational skills
- Team leadership
- Customer support
- Problem resolution
Certification
- Certified Notary Public
- Food Handler Certification
- Forklift Certification
Timeline
Athletic Administration Intern
Sumter High School
08.2024 - 12.2024
Athletic Administration Intern
University of South Carolina Sumter
08.2024 - 12.2024
Assistant Basketball Coach
Amateur Athletic Union
05.2023 - 08.2024
Customer Service Associate
Lowe's Home Improvement
02.2023 - 02.2025
Assistant Basketball Coach
Thomas Sumter Academy
01.2022 - 01.2023
Retail Sales Associate, Store Sales Associate
UPS Retail Store
06.2021 - 09.2022
Intern
Team Perseverance Athletics ABA
01.2019 - 03.2020
High School Diploma -
Sumter High School
Bachelor's degree - Organizational Leadership
University of South Carolina
Associates of Arts -
University of South Carolina-Sumter
Similar Profiles
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
Mekyll RobinsonMekyll Robinson
Order Fulfillment Associate at Lowe's Home ImprovementOrder Fulfillment Associate at Lowe's Home Improvement
JORDAN PARKEJORDAN PARKE
Customer Service Associate at Lowe's Home ImprovementCustomer Service Associate at Lowe's Home Improvement
Brayden KnightBrayden Knight
Cashier at Lowe's Home ImprovementCashier at Lowe's Home Improvement
Joshua FirestoneJoshua Firestone
Network Administrator at USAFNetwork Administrator at USAF