Tonya Crawford
York
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
21
21
years of professional experience
Work History
PST/PSC Supervisor
Labcorp
11.2017 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Phlebotomy Team Lead
Labcorp
11.2004 - 11.2017
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Developed training materials to ensure consistent skill development among team members.
- Collaborated with laboratory staff to maintain proper specimen handling, storage, and transport procedures, resulting in fewer rejected samples.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Assisted new hires in adapting quickly to their roles through comprehensive orientation programs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Provided guidance and support to laboratory personnel.
Phlebotomist Floater
Labcorp
11.2002 - 11.2004
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
Certificate - Phlebotomy
York Technical College
Rock Hill, SCCertificate - Medical Assisting
York Technical College
Rock Hill, SCSkills
- Staff Management
- Strategic Planning
- Inventory Control
- Schedule Development
- Staff Discipline
- Processes and Procedures
- Training and Mentoring
- Waste Reduction
Timeline
PST/PSC Supervisor
Labcorp
11.2017 - Current
Phlebotomy Team Lead
Labcorp
11.2004 - 11.2017
Phlebotomist Floater
Labcorp
11.2002 - 11.2004
Certificate - Phlebotomy
York Technical College
Certificate - Medical Assisting
York Technical College
Similar Profiles
Felisha HenleyFelisha Henley
Certified Phlebotomy Team Lead at LabCorpCertified Phlebotomy Team Lead at LabCorp
Macauley BaldwinMacauley Baldwin
Animal technician at LabcorpAnimal technician at Labcorp
Jun Wei NeoJun Wei Neo
Sample Handling Associate I /Appointment Scheduler at LabCorpSample Handling Associate I /Appointment Scheduler at LabCorp