Tonya Dennis-Smythe
Summerton,SC
Summary
Accomplished Area Operations Manager with a proven track record at Kimco Services, enhancing operational efficiency and employee performance. Expert in database administration and cross-functional communication, I spearheaded initiatives that significantly improved process efficiency. My leadership not only optimized operations but also fostered strong vendor relations and team cohesion.
Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Dedicated Secretary/Bookkeeper with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Overview
11
11
years of professional experience
Work History
Secretary/Bookkeeper
Sumter School District
07.2024 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Paraprofessional
Sumter School District
08.2018 - 05.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Administered tests and assessments to evaluate student progress and performance.
- Took part in professional development workshops to boost skills.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Collaborated with instructors to develop engaging lesson plans.
- Helped teacher prepare instructional material and displays.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Graded and provided feedback on assignments.
- Enforced rules and instructions to maintain discipline.
- Maintained and operated classroom equipment to maximize use and lifespan.
Area Operations Manager
Kimco Services
04.2014 - 01.2018
- Traveled to over 20+ locations per week to manage each store/school and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Enforced compliance with local, state and federal regulations and company standards.
Education
Bachelor of Science - Applied Business Management
Grand Canyon University
Phoenix, AZ05-2025
Bachelor of Science - Political Science/History
Morris College
Sumter, SC05-1992
High School Diploma -
Sumter High School
Sumter, SC06-1988
Skills
- Office correspondence
- Phone reception
- Requisition processing
- Supply ordering
- Microsoft Office expertise
- Account reconciliations
- Database administration
- Vendor relations skills
- Payroll administration
- Task prioritization
- Prioritization and time management
Accomplishments
Graduated Magna Cum Laude (Grand Canyon University)
Member National Society of Collegiate Scholars
Raised nearly 20,000.00 as Team Captain for my school's Relay for Life Team
Graduate Magna Cum Laude
SInce beginning college in 2023 I have been on the President's List or Dean's List. I have maintained a t 3.0 or better GPA.
Timeline
Secretary/Bookkeeper
Sumter School District
07.2024 - Current
Paraprofessional
Sumter School District
08.2018 - 05.2024
Area Operations Manager
Kimco Services
04.2014 - 01.2018
Bachelor of Science - Applied Business Management
Grand Canyon University
Bachelor of Science - Political Science/History
Morris College
High School Diploma -
Sumter High School
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