* Reading
* being a sports mom to my son, Christian
* pool days in the summer
* hanging out with my dog, Charlie
* family travels
Tonya Faircloth
Myrtle Beach
Summary
Professional with experience in operations management, ready to drive organizational success. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in strategic planning, process optimization, and resource allocation. Known for effective leadership, problem-solving, and communication abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Practice Manager of Operations
Heartland Dental/Prince Creek Dental Care
06.2023 - Current
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Develop and maintain a respectable and trustworthy relationship with the doctors within the practice to achieve goals.
Events Manager
Klockers Tavern/Scott Ordway
05.2022 - 12.2024
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Coordinated florists, photographers, and musicians for events.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
Lead Registered Dental Assistant
Coastal Dental Group Llc, Dr. Brad Tiller, Dmd
01.2019 - 01.2023
- Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants, sedation dentistry, root canals, oral surgery, and more.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Treatment plan coordinator, discussing treatment options with the patient and expectations of payment.
- Oversee lab activity for 3 doctors at a time.
- Osha coordinator for the office.
Education
No Degree - Dental Assisting
Academy of Dental Assisting, Inc
Myrtle Beach, SC12-2011
High School Diploma -
Socastee High School
Myrtle Beach, SC06-2003
Skills
- Operational efficiency
- Business analysis
- Staff development
- Workflow optimization
Accomplishments
* Over 13 years of dentistry with strong clinical background.
* X-ray certified
* CPR certified
*PMO core essentials achieved.
*Heartstart for PMO's achieved.
* 3 of 6 PMO Masterclass achieved.
* Bell Leadership Achievers 1 achieved.
* Take Flight Invisalign course achieved.
Certification
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
Interests
Timeline
Practice Manager of Operations
Heartland Dental/Prince Creek Dental Care
06.2023 - Current
Events Manager
Klockers Tavern/Scott Ordway
05.2022 - 12.2024
Lead Registered Dental Assistant
Coastal Dental Group Llc, Dr. Brad Tiller, Dmd
01.2019 - 01.2023
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
No Degree - Dental Assisting
Academy of Dental Assisting, Inc
High School Diploma -
Socastee High School
Similar Profiles
Sydni BougereSydni Bougere
Head Business Assistant at Whisper Creek Dental Care/Heartland DentalHead Business Assistant at Whisper Creek Dental Care/Heartland Dental
Mariah FunstonMariah Funston
Practice Manager of Operations at Summer Park Dental Care (Heartland Dental)Practice Manager of Operations at Summer Park Dental Care (Heartland Dental)
Amanda TosiAmanda Tosi
Business Assistant at Southlake Dental Care- Heartland DentalBusiness Assistant at Southlake Dental Care- Heartland Dental