TORAY POMPEY
Columbia
Summary
Detail-oriented and customer focused professional with experience in eligibility determination and retail operations. Skilled in customer service, case management, documentation review, bookkeeping support, cash handling and problem solving. proven ability to manage multiple priorities, communicate effectively and deliver accurate high-quality service in fast paced environments.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Eligibility Specialist
Department of Social Services
Columbia
04.2022 - Current
- Managed high-volume caseload while processing case changes, renewals, interim reviews, and benefit adjustments efficiently.
- Determined eligibility for SNAP benefits by reviewing applications and supporting documentation.
- Requested verification of income, employment, household, and expense documentation to confirm eligibility compliance.
- Conducted interviews with applicants to gather pertinent information and clarify program requirements.
- Maintained electronic case records for timely case processing and compliance with program guidelines.
Store Associate
Ross Dress for Less
Columbia
03.2019 - 04.2021
- delivered friendly and professional customer service, assisting shoppers with purchases and product inquiries to enhance shopping experience.
- Operated cash registers accurately, processing cash, credit and debit transactions.
- restocked merchandise and maintained organized, attractive sales floor displays.
- Assisted with receiving, unpacking, and pricing new merchandise shipments.
- ensured clean and safe environment through effective inventory control, loss prevention, and efficient store opening/closing procedures.
- managed bookkeeping activities by balancing cash drawers and accurately verifying cash deposits before bank submission.
Education
Associate of Arts - Criminal Justice
Midlands Technical College
Columbia, SC05-2021
Skills
- Eligibility determination
- Eligibility assessment
- Benefit analysis
- Document verification
- Program compliance
- Case management
- Data management
- Client outreach
- Customer relationship management
- Problem solving
- Customer service
Languages
English
Professional
Spanish
Limited
Certification
- licensed cosmetologist
Timeline
Eligibility Specialist
Department of Social Services
04.2022 - Current
Store Associate
Ross Dress for Less
03.2019 - 04.2021
Associate of Arts - Criminal Justice
Midlands Technical College