Torenisha Caldwell
Newberry,SC
Summary
Dynamic customer service professional with a proven track record at Loves Travel Stop, excelling in technical support and data entry. Recognized for exceeding sales goals through exceptional interpersonal skills and efficient complaint resolution. Adept in Microsoft Office, fostering strong customer relationships to drive repeat business and enhance overall satisfaction.
Customer service professional prepared to enhance team performance and customer satisfaction. Background includes managing customer service operations and optimizing workflows for better efficiency. Known for fostering collaboration and adapting to dynamic environments. Brings expertise in conflict resolution and team leadership.
Overview
6
6
years of professional experience
Work History
Customer Service
Loves Travel Stop
03.2021 - Current
- Streamlined account management processes for improved efficiency and customer service.
- Exceeded sales goals through exceptional customer service and product knowledge.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Provided expert customer service and technical support to clients.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
- Provided exceptional customer service, resolving inquiries and issues on spot.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
Cashier
BI-LO
05.2019 - 03.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Health Sciences
Midlands Technical College
West Columbia, SC06-2028
High School Diploma -
Newberry High School
Newberry, SC06-2018
Skills
- Customer service
- Technical support
- Data entry
- Health information management
- Microsoft Office
- Time management
- Customer service and assistance
Timeline
Customer Service
Loves Travel Stop
03.2021 - Current
Cashier
BI-LO
05.2019 - 03.2021
No Degree - Health Sciences
Midlands Technical College
High School Diploma -
Newberry High School
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