Tori Ricker
Irmo
Summary
Dynamic hospitality professional, excelling in team leadership and guest relations. Recognized for enhancing operational efficiency and fostering a positive work environment. Skilled in problem-solving and relationship building, delivering exceptional service that drives customer loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Lead Server
The Grand On Main
Columbia, SC
01.2025 - Current
- Supervised daily operations, ensuring high standards of service and guest satisfaction.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Assistant Manager
The Grand On Main
Columbia, SC
01.2025 - Current
- Led daily operations to ensure exceptional guest experience and satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced operational efficiency and service quality.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Coordinated special events, ensuring seamless execution and high customer engagement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Head Hostess
BJ's Restaurant & Brewhouse
Irmo, SC
06.2023 - 01.2025
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained and mentored new host staff on operational standards and customer service excellence.
- Coordinated reservations and walk-in guests, ensuring efficient table turnover.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Catering Server
Capital City Catering
Columbia, SC
06.2021 - 05.2023
- Set up and dismantled catering events, ensuring seamless transitions between service phases.
- Delivered exceptional customer service, addressing guest inquiries and needs promptly.
- Assisted in food presentation and service, adhering to safety and sanitation standards.
- Collaborated with team members to optimize workflow during high-volume events.
- Provided friendly, courteous service to create memorable moments for guests.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
Education
Associate of Science - Biology
Midlands Technical College
West Columbia, SC04-2027
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- Responsible and trustworthy
- Relationship building
- Teamwork and collaboration
- Critical thinking
- Conflict management
- Guest relations management
Languages
English
Native or Bilingual
Hebrew
Elementary
Timeline
Lead Server
The Grand On Main
01.2025 - Current
Assistant Manager
The Grand On Main
01.2025 - Current
Head Hostess
BJ's Restaurant & Brewhouse
06.2023 - 01.2025
Catering Server
Capital City Catering
06.2021 - 05.2023
Associate of Science - Biology
Midlands Technical College