SHERMAINE JENNINGS
Waterloo
Summary
Dedicated healthcare professional with a Bachelor’s degree in Healthcare Administration and a strong foundation in organizational leadership, employee engagement, and healthcare compliance. Experienced in team coordination, conflict resolution, and fostering inclusive work environments. Passionate about serving vulnerable populations and committed to promoting a positive, person-centered workplace culture. Adept at supporting HR functions such as hiring, onboarding, and staff development. Eager to apply leadership skills and healthcare knowledge to drive workforce excellence in a mission-driven organization.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician/Pharmacy Operations Manager
Walgreens Pharmacy
Laurens
05.2021 - Current
- Interview, train, and schedule pharmacy staff
- Management of inventory and budget
- Manage pharmacy staff and ensure optimal workflow in daily standard operating procedures.
- Ensure compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Evaluate pharmacy performance metrics to identify areas for improvement.
Patient Care Technician
Clinton Dialysis Clinic
Clinton
01.2020 - 05.2021
- Maintained accurate patient records and documented treatment progress.
- Ensured cleanliness and proper functioning of medical equipment used in treatments.
- Provided direct patient care and assistance to healthcare team members.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Patient Care Technician
DaVita Dialysis Inc.
Greenwood
02.2016 - 01.2020
- Assisted patients with daily dialysis procedures and monitored vital signs.
- Educated patients on home care and lifestyle adjustments for dialysis.
- Collaborated with healthcare team to develop patient care plans effectively.
- Ensured cleanliness and proper functioning of medical equipment used in treatments.
- Assisted in training new staff on clinic protocols and patient care techniques.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
AT&T Customer Service Representative
Sykes
Greenwood
01.2015 - 02.2016
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs
- Maintained knowledge of products, services, and promotions to assist customers effectively.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with inquiries and product information using CRM software.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
New Hampshire, OH05-2025
EMT Certification -
Piedmont Technical College
Greenwood, SC12-2015
High School -
McCormick High School
01.2013
Skills
- Team leadership
- People management
- Strategic thinking
- Decision making
- Verbal and written communication
- Interpersonal skills
- Conflict resolution
- Recruiting and onboarding
Timeline
Pharmacy Technician/Pharmacy Operations Manager
Walgreens Pharmacy
05.2021 - Current
Patient Care Technician
Clinton Dialysis Clinic
01.2020 - 05.2021
Patient Care Technician
DaVita Dialysis Inc.
02.2016 - 01.2020
AT&T Customer Service Representative
Sykes
01.2015 - 02.2016
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
EMT Certification -
Piedmont Technical College
High School -
McCormick High School