Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Towanda Lax

Columbia

Summary

Dynamic professional with extensive experience in cash management and customer relationship management at Lowes. Proven expertise in inventory reconciliation and transaction auditing, ensuring accuracy and efficiency. Recognized for strong leadership and problem-solving abilities, consistently improving team performance and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Head Cashier/ Manager/ Admin Officer

Lowes
Columbia
03.2023 - Current
  • Performed morning safe audit balance change drawer Balance Self-checkout balance Register Tills, Issue Register Tills/Self-Checkout funds to Head Cashiers Perform a safe audit prior to deposit creation, perform a daily close, close- out deposit & carry forward.
  • Prepared deposit bags and deposit slips. Armored car form prints and assemble daily business folder according to policy. Research any discrepancies over/ short $20.00, Validate daily business folder according to policy.
  • Reconcile and record all cash receipts and cash deposits. Overseas coverage of registers and store supply usage, performs opening procedures, and provides excellent customer service by assisting customers and addressing issues.
  • Maintained area documents, files, binders, organizational charts, job descriptions, contacts, mailing lists, desk procedures, meeting and staff schedules, action item updates, and meeting minutes.
  • Assisted with ID administration requests, mail, monitoring staffing requisitions, or generating reports for statistical analysis and workload management.
  • Provided professional administrative support for departments completing such tasks as updating records, filling, ordering supplies, preparing travel arrangements, coordinating special projects, creating complex spreadsheets, and handling routine internal/external inquiries.

Scheduling Staffing Admin / HR Generalist

Lowes
Columbia
09.2021 - 03.2023
  • Coordinated pre-employment background checks and drug testing for candidates.
  • Supported HR staff in recruitment, compensation, and employee relations.
  • Executed administrative tasks, including report preparation and data compilation.
  • Communicated onboarding procedures to candidates and hiring managers.
  • Maintained accurate records through diligent data entry and retrieval.

Head Cashier Supervisor/Manager

Lowes
Fredericksburg
05.2018 - 08.2021
  • Greet visitors: consistently provide exceptional customer service.
  • Assisted various departments with checkout procedures for customers.
  • Responded to customer inquiries concerning price matching from competitive stores.
  • Performed Accounts payable function and create for vendor and agent payments. Reconcile and record all cash receipts and cash deposits.
  • Overseeded coverage of registers and store supply usage, performs opening procedures, and provides excellent customer service by assisting customers and addressing issues.
  • Managed all checkout functions by processing sales transactions and refunds, monitoring cash drawer amounts, and maintaining checkout area, with customer’s questions and requests.
  • Supported fellow coworkers in difficult situations in completing a sale.
  • Answered incoming phone calls, transfer phone calls to appropriate departments, and uses paging system in a professional manner.

Education

Bachelor of Science - Operations Management

Southern New Hampshire University
04.2024

Associate of Science - Business Management

Germanna Community College
12.2015

Skills

  • Cash management and deposit preparation
  • Point of sale systems
  • Inventory reconciliation and transaction auditing
  • Customer relationship management

Websites

Certification

  • Virginia Department of Social Services (Licensing Programs)
  • Manager Marine Corps Exchange Morale, Welfare and Recreation (USMC)
  • Collection Officer Division
  • Customer Service Relations
  • Staffing Schedule Administrative (SSA)/HR
  • Head Lead Cashier / Manager
  • Cash Office Administrative
  • Notary 2010

Timeline

Head Cashier/ Manager/ Admin Officer

Lowes
03.2023 - Current

Scheduling Staffing Admin / HR Generalist

Lowes
09.2021 - 03.2023

Head Cashier Supervisor/Manager

Lowes
05.2018 - 08.2021

Bachelor of Science - Operations Management

Southern New Hampshire University

Associate of Science - Business Management

Germanna Community College

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Towanda Lax