Traci Rabon
Galivants Ferry
Summary
Detail-oriented administrative professional with a strong background in customer service and office management. Skilled in calendar management and streamlining communication processes to enhance efficiency.
Diligent Secretary IV with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.
Overview
27
27
years of professional experience
Work History
Secretary IV
Horry County School District
Conway, SC
07.2016 - Current
- Managed daily office operations, ensuring efficient workflow and communication within administrative team.
- Coordinated scheduling for meetings and events, optimizing time management for staff and leadership.
- Maintained accurate records and files, ensuring compliance with district policies and procedures.
- Developed and implemented office procedures, enhancing operational efficiency across departments.
- Streamlined communication between faculty, parents, and administration, improving stakeholder engagement and responsiveness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to parents.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Provided comprehensive support to new staff, facilitating faster integration into team.
Switchboard Receptionist
Horry Telephone Cooperative Inc.
Conway, SC
08.1999 - 07.2016
- Managed multi-line switchboard operations, ensuring efficient call routing and response times.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, enhancing information flow and collaboration.
- Trained new receptionists on switchboard protocols and customer service standards.
- Developed training materials that improved onboarding processes for new team members in reception duties.
- Developed strong rapport with frequent callers, fostering positive relationships that reflected well on the company''s reputation.
Education
High School Diploma -
Aynor High School
Aynor, SCNo Degree - Early Childhood Education
Coastal Carolina University
Conway, SCSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Multi-line phone systems
- Mail distribution
- Travel arrangements
Timeline
Secretary IV
Horry County School District
07.2016 - Current
Switchboard Receptionist
Horry Telephone Cooperative Inc.
08.1999 - 07.2016
High School Diploma -
Aynor High School
No Degree - Early Childhood Education
Coastal Carolina University