Tracie Smith
Piedmont
Summary
Dynamic Assistant Manager at T.G.S Construction LLC with proven expertise in project planning and team leadership. Enhanced workflow efficiency and customer satisfaction through effective communication and problem-solving. Skilled in financial management, successfully identifying cost-saving opportunities while maintaining high-quality standards. Committed to fostering a collaborative team environment and achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
T.G.S Construction LLC
Piedmont, SC
01.2022 - Current
- Assisted in project planning and scheduling to ensure timely completion of construction tasks.
- Coordinated communication between team members and subcontractors to enhance workflow efficiency.
- Implemented quality control measures to maintain compliance with safety regulations and standards.
- Supported budget management by tracking expenses and identifying cost-saving opportunities.
- Conducted site inspections to monitor progress and ensure adherence to project specifications.
- Led team meetings to discuss project updates, fostering collaboration and addressing challenges effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Server
Volcano Hotpot and BBQ
Greenville,SC
03.2025 - 02.2026
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted with menu preparation and presentation, highlighting specials and enhancing guest engagement.
- Maintained cleanliness and organization of dining areas, adhering to safety and health regulations.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Processed customer orders accurately using point-of-sale systems, minimizing errors in transactions.
- Trained new staff on service standards and operational procedures to enhance team efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
Windsor Fashions
Greenville, SC
07.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Eastside High School
Taylors, SCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Workload management
- Retail operations
- Team building
- Sales strategies
- Sales growth
- Financial management
Languages
English
Native or Bilingual
Timeline
Server
Volcano Hotpot and BBQ
03.2025 - 02.2026
Sales Associate
Windsor Fashions
07.2023 - 05.2024
Assistant Manager
T.G.S Construction LLC
01.2022 - Current
High School Diploma -
Eastside High School