Tracy Black
Taylors
Summary
Dynamic professional with extensive experience in client support and crisis intervention at Generations Group Home Inc. Proven ability to remain calm under pressure while documenting behavior and enhancing resident safety. Strong problem-solving skills and attention to detail, ensuring effective communication and exceptional customer service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Residential Counselor
Generations Group Home Inc
Fountain Inn
03.2022 - 12.2022
- Provided guidance and support to clients in need of assistance with daily living skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Conducted regular rounds to keep residents and areas safe and secure.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
Customer Service/Dispatcher
Hall's Tree Service
Greenville
12.2020 - 02.2022
- Answered incoming calls, took messages, and dispatched them accordingly.
- Managed customer inquiries and resolved scheduling conflicts.
- Dispatched and coordinated crews for various tree-cutting and trimming jobs.
- Processes financial documents such as invoices, purchase orders, and payroll information.
Tow Truck Dispatcher
Davis Towing LLC
Duncan
05.2017 - 05.2020
- Answered incoming calls and dispatched tow truck drivers to customer locations.
- Received or prepared work orders.
- Monitored driver progress and updated customers on estimated arrival times.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Cleaning Professional
On The Spot Cleaning
Taylors
01.2015 - 01.2016
- Organize, clean, and sanitize kitchens, and straighten, clean, and restock bathrooms.
- Create spotless surfaces by dusting, sweeping, vacuuming, and mopping.
- Checked and changed linens throughout the houses.
- Wash the dishes, and put away the dry flatware and glassware.
Customer Service Representative
RealPage
Greenville
04.2010 - 12.2014
- Answered a large volume of incoming calls, took messages, and resolved general resident inquiries and concerns.
- Received, logged, and prioritized repair and maintenance calls, and dispatched work to technicians.
- Entered work orders using various property management systems.
Education
Bachelor of Science - Criminal Justice
USC Upstate
Spartanburg, SC05-2004
Associate of Science - Public Services
Piedmont Technical College
Greenwood, SC05-1999
Skills
- Client support
- Behavior documentation
- Crisis intervention
- Remaining calm under pressure
- Communication skills
- Problem-solving
- Attention to detail
- Customer service
Timeline
Residential Counselor
Generations Group Home Inc
03.2022 - 12.2022
Customer Service/Dispatcher
Hall's Tree Service
12.2020 - 02.2022
Tow Truck Dispatcher
Davis Towing LLC
05.2017 - 05.2020
Cleaning Professional
On The Spot Cleaning
01.2015 - 01.2016
Customer Service Representative
RealPage
04.2010 - 12.2014
Bachelor of Science - Criminal Justice
USC Upstate
Associate of Science - Public Services
Piedmont Technical College
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