Tracy D. Cash

Experienced in managing a household of five until June 19, 2012. Successfully transitioned into the role of Office Manager at Universal Storage Solutions. Progressed to become the Property U-Haul Manager & Collections Manager through dedication and commitment. Achieved an impressive average of 64% in collections by effectively handling all collection calls and negotiating payments. Efficiently managed auction procedures by scheduling and hosting on-site auction events, ensuring proper equipment inspections and facilitating contract closures. Recognized as a strong team player, approach responsibilities with utmost seriousness. Expertise in collections and openness to exploring opportunities in property management sales and leasing, well-equipped to contribute to your organization's success.

• CERTIFICATIONS: U-haul @ UNIVERSAL STORAGE SOLUTIONS at Mathis Ferry
• DLR101 - June2013 - Uhaul University-Customer Interaction and Customer Service
• DLR102 - June2013 - Uhaul University-Receiving and Dispatching and Level1 Equipment Inspection
• DLR103 - June2013 - Uhaul University-Completing a Rental Transaction
• DLR104 - June2013 - Uhaul University-Co-STAR Program
• DLR105 - June2013 - Uhaul University-Dealer Service Program
• DLR106 - June2013 - Uhaul University-Trailer Wiring Hookup
• DLR107 - June2013 - Uhaul University-Retail Sales
• DLR108 - June2013 - Uhaul University-Proper Coupling Procedures
• DLR109 - June2013 - Uhaul University-Dealer Truck Sales
• DLR111 - June2013 - Uhaul University-Keys to Dealer Success
• DLR112 - June2013 - Uhaul University-Customer Service for Dealers and AFM's
• DLR113 - June2013 - Uhaul University-The Customer Review Program
• DLR125 - June2013 - Uhaul University-Regular Check In
• CPT104 - June2013 - Uhaul University-Facebook Business Pages
• CPT103 - June2013 - Uhaul University-U-haul Messenger
• CPT105 - June2013 - Uhaul University-Introduction to Twitter
• CPT106 - June2013 - Uhaul University-Social Media101
• CPT107 - June2013 - Uhaul University-Using Social Media for Business
• CPT108 - June2013 - Uhaul University-U-haul on Social Media
• CTR111- June2013 - Uhaul University-Hitch Ball Installation
• CTR116 - June2013 - Uhaul University-Guaranteed Reservations and Scheduling
• CTR117 - January2013 - Uhaul University-Meaningful Assurance and E-Alert
• CTR121- June2013 - Uhaul University-Corporate Moves
• CTR122 - June2013 - Uhaul University-Check Processing Program
• CTR137 - June2013 - Uhaul University-Loading and Unloading a Vehicle from a Towing Device
• EHS107 - January2013 - Uhaul University-Back Safety
• EHS113 - June2013 - Uhaul University-Oil/Water Separator and Parking Lot Drains - Inspections, Cleaning and Good Housekeeping
• EHS115 - June2013 - Uhaul University-OSHA1: Intro
• FLT110 - June2013 - Uhaul University-Safe Trailering

• The strength of a company is directly dependent upon its staff & employees.
• I possess strong communication skills, customer service, organizational skills, and have a well-developed sense of judgment and business ethics. I am a proven leader that is highly motivated with an extensive credit and collection background that is recognized as an effective and motivational team player with a consistent track record in delivering bottom-line results and developing strong interdepartmental relationships.
• I handle multifaceted clerical tasks and office management task such as data entry, filing, records management and billing, collections, deposits, conducted and coordinated marketing events, conducted owner meetings, and maximized the assets while minimizing the overhead expenses.
• Co-developed comprehensive training agenda and trained5 managers and assistant managers. Delivered Handouts to local businesses.
• Earned excellent marks on performance reviews and rewards, with citations for excellence in areas including same store sales increase, most leases overall, lowest delinquents most leases improved.
• Skills: Microsoft Word, Microsoft Excel, Publisher, Auction Pro, SiteLink