Tracy G. Jones
Greenville
Summary
Dedicated delivery professional with a decade of experience in enhancing customer satisfaction through efficient delivery coordination and effective problem resolution. Skilled in route optimization and package handling, ensuring timely and secure deliveries while fostering strong customer relationships.
Overview
2027
2027
years of professional experience
Work History
Delivery Driver
Spark
2025 - Current
- Delivered packages to customers following designated routes and schedules.
- Coordinated multiple deliveries using GPS and route applications to ensure timely arrival.
- Facilitated loading and unloading of delivery vehicles to optimize workflow.
- Handles and secures packages to prevent damages during transportation.
- Recorded deliveries and customer interactions to ensure accurate tracking and service.
Delivery Driver
Amazon Flex
2023 - Current
- Delivered items to customers and obtained proof of delivery to confirm successful transactions.
- Checked routes and picked up items from warehouse to ensure timely deliveries.
- Provided excellent customer service during delivery interactions.
- Handled customer service complaints professionally to maintain trust and enhance company loyalty.
- Updated order statuses in the Flex app on a regular basis
Customer Service Coordinator
Hubbell Lighting Inc.
2021 - 2024
- Coordinated administrative and customer relations tasks by responding to sales representatives, distributors, and customers via phone and email.
- Research and resolve complaints to ensure customer retention and satisfaction.
- Maintained direct communication with various departments, external sales representatives, and multiple distribution channels.
- Delivered product support and guidance on applications while promoting organization's products and services.
- Recorded problem symptoms and status information in a timely/accurate manner using the appropriate tools to communicate with and properly utilize 2nd and 3rd level support resources.
Customer Helper
Super Duper Publication Inc.
2012 - 2020
- Placed outbound calls to clarify order details and minimize errors.
- Sent order confirmations via fax and email to ensure customer acknowledgment.
- Processed purchase orders via fax, mail, and email to ensure timely order fulfillment.
- Submitted catalogue requests and prepared incoming faxed orders for efficient data entry.
IT-Helper/ HearBuilder Support Specialist
Super Duper Publication Inc.
2012 - 2020
- Provided technical support for Apple iOS and Android apps through customer phone and email interactions, ensuring timely resolution of issues.
- Managed administrator portal for HearBuilder e-learning website, performing account generation, password resets, and troubleshooting to enhance user experience.
- Worked alongside development teams with product testing for company Websites, HearBuilder E-sites, various titles of software, and apps.
- Led internal testing teams to ensure quality standards.
Education
Associate of Applied Science - Web Development/Information Systems Technology
ECPI College of Technology
Greenville, SC01-2004
Graduate -
Travelers Rest High School
Travelers Rest, SC05-1997
Skills
- Delivery coordination
- Route optimization
- Route navigation
- Route planning
- Package handling
- Order processing
- Customer service
Websites
Timeline
Delivery Driver
Spark
2025 - Current
Delivery Driver
Amazon Flex
2023 - Current
Customer Service Coordinator
Hubbell Lighting Inc.
2021 - 2024
Customer Helper
Super Duper Publication Inc.
2012 - 2020
IT-Helper/ HearBuilder Support Specialist
Super Duper Publication Inc.
2012 - 2020
Associate of Applied Science - Web Development/Information Systems Technology
ECPI College of Technology
Graduate -
Travelers Rest High School