Tracy Lanou
Loris
Summary
Dynamic Resource Coordinator with a proven track record at Notch Mechanical Constructors, excelling in scheduling and resource management. Expert in QuickBooks and process improvement, I enhance operational efficiency and foster cross-team collaboration. Recognized for resolving complex challenges and mentoring teams, driving project success through critical thinking and effective communication.
Overview
21
21
years of professional experience
Work History
Resource Coordinator / Operations Specialist
Notch Mechanical Constructors
Chicopee
01.2015 - 01.2025
- Managed complex scheduling for 65+ field technicians across multiple states, ensuring alignment with engineering, project management, and customer requirements.
- Resolved scheduling challenges through operational judgment and effective cross-team communication, enhancing project delivery.
- Coordinated with internal departments to ensure resource availability, workflow continuity, and accurate project timelines.
- Served as a central point of contact for contractors, internal teams, and leadership, communicating schedule changes, constraints, and operational impacts.
- Enhanced scheduling processes by identifying inefficiencies and implementing structured workflows, leading to smoother operations.
- Coordinated across engineering, installation, and field operations to resolve conflicts and support project timelines.
- Procured materials and consumables for both field crews and shop operations, ensuring timely availability and cost-effective sourcing.
- Performed background checks, reviewed driving records, and coordinated random drug testing for compliance.
Administrative Support / Assistant Cook
Belchertown Public Schools
Belchertown
01.2012 - 01.2015
- Executed daily cash reconciliation, managed ordering, and ensured accurate inventory levels to support operational efficiency.
- Operated cash registers, addressed student account discrepancies, and collaborated with parents, staff, and the Food Service Director to streamline issue resolution.
- Trained and supported employees and substitutes to ensure smooth kitchen operations.
- Obtained ServSafe and Allergen certifications to ensure compliance with health standards.
Bookkeeper / Office Manager
Vanguard Consignment House
Chicopee
01.2009 - 01.2011
- Managed full-cycle bookkeeping, including A/R, A/P, bank reconciliation, payroll, sales and use tax, journal entries, and month/year-end through trial balance.
- Entered customer contracts and processed consignor payments to maintain accurate account records.
- Handled HR functions such as hiring, terminations, employee onboarding, and administration of health and short-term disability insurance.
- Supported sales operations through customer service, merchandise pickup scheduling, and delivery coordination to enhance customer satisfaction.
- Managed multiline phone system to facilitate efficient communication and improve customer support.
Bookkeeper / Office Manager
CDC Construction
Belchertown
01.2004 - 01.2009
- Coordinated employee scheduling, procurement, and job-site documentation to ensure smooth operations.
- Completed full-cycle bookkeeping: A/R, A/P, bank reconciliation, payroll, journal entries, and month/year-end through trial balance.
- Entered estimates into QuickBooks, converted them to invoices, and maintained accurate job costing.
- Maintained compliance files, contracts, and financial reporting.
- Managed inventory, procured orders for materials, and coordinated employee scheduling and job site assignments.
- Conducted hiring and terminations, coordinated pre-employment physicals and drug screenings, and supported payroll and scheduling needs to maintain staffing levels.
- Maintained company website, uploaded project photos, and optimized search criteria for online visibility.
- Prepared marketing materials for home shows, including photo enhancements, brochures, and custom business cards using Photoshop Elements.
- Managed company advertising initiatives to enhance brand visibility and drive business growth.
Skills
- Resource management
- Resource forecasting
- Inventory control
- Cost analysis
- Vendor negotiation
- Process improvement
- Resource management tools
- Document management
- QuickBooks
- Sage
- Microsoft Office Suite
- Critical thinking
- Problem-solving aptitude
Timeline
Resource Coordinator / Operations Specialist
Notch Mechanical Constructors
01.2015 - 01.2025
Administrative Support / Assistant Cook
Belchertown Public Schools
01.2012 - 01.2015
Bookkeeper / Office Manager
Vanguard Consignment House
01.2009 - 01.2011
Bookkeeper / Office Manager
CDC Construction
01.2004 - 01.2009