Traekwon Royal
1000 Cheryl Lane
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
6
6
years of professional experience
Work History
Mobile Expert
T-Mobile
09.2022 - 11.2024
- Assisted customers in selecting mobile devices and plans based on their needs
- Set up customer accounts, including activating devices and transferring data from old phones
- Maintained up-to-date knowledge of industry trends, products, and carrier promotions
- Performed routine maintenance on demo units to ensure proper functioning during demonstrations
- Processed sales transactions accurately and efficiently using point-of-sale systems
- Collaborated with team members to achieve monthly sales targets
- Participated in weekly team meetings to discuss sales strategies and goals for upcoming week
- Provided exceptional customer service by addressing questions and concerns promptly
- Conducted daily inventory checks to ensure adequate stock levels
- Troubleshot technical issues with customer's devices, ensuring positive experience
- Secured consistent customer sales with knowledgeable, friendly support
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Drove sales success by building displays and merchandising products
Team Member
Zips Car Wash
01.2021 - 08.2022
- Supported fellow team members with regular tasks and activities
- Worked within safety protocols, company policies and OSHA regulations
- Performed housekeeping duties to support ideal operations
- Adapted to operational needs, taking on different roles to support workflow
- Addressed customer needs by responding to specific requests
- Followed established health and safety standards to reduce risk
- Conducted regular safety checks on equipment and workspaces
- Participated in team meetings to discuss strategies for improvement
- Addressed customer complaints promptly and worked toward satisfactory solutions
- Completed necessary paperwork for accurate record keeping and reporting purposes
- Promoted sales events, special offers, or loyalty programs to customers
Forklift Operator
Gildan
02.2019 - 12.2020
- Reported and identified faulty equipment, damages, and safety concerns to supervisor
- Carried out cycle counts and organized yard to support inventory management
- Selected orders from itemized slot picking tickets to load forklifts with specified products
- Complied with warehouse management practices using hand-held scanners
- Inspected equipment daily to locate maintenance needs
- Followed company safety requirements and OSHA regulations to minimize hazards
- Lifted up to 50 pounds regularly using manual handling practices
- Showcased strong problem-solving skills when addressing mechanical issues or workflow inefficiencies
- Prioritized tasks based on deadlines, workload distribution, and overall company goals
- Completed necessary paperwork for shipping documentation, inventory control, and equipment maintenance records
- Demonstrated flexibility in adapting to changes in schedules or job assignments as needed
- Assisted in inventory management by accurately tracking incoming and outgoing shipments
Education
High School Diploma -
Summerville High School
Summerville, South Carolina05.2018
Skills
- Sales Targeting
- Customer Satisfaction
- Team Management
- Troubleshooting
- Organization and Time Management
- Relationship Building
- Decision-Making
- Friendly, Positive Attitude
- Critical Thinking
- Calm Under Pressure
- Basic Math
- Multitasking
- Attention To Detail
Timeline
Mobile Expert
T-Mobile
09.2022 - 11.2024
Team Member
Zips Car Wash
01.2021 - 08.2022
Forklift Operator
Gildan
02.2019 - 12.2020
High School Diploma -
Summerville High School
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