Traneisha R. Jones
Columbia
Summary
To secure a challenging career in a stimulating and productive environment that emphasizes increasing responsibility, professional achievement, and personal growth. Known for being a reliable and dependable candidate seeking opportunity on challenges in a position using problem-solving and task prioritization skills where I may utilize my proficient skills and contribute to company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Access Nurse
265 Brookview Centre Wat STE 400
08.2025 - Current
- Maintaining confidentiality of all protected health information of patients following HIPPA guidelines.
- Answering incoming calls using approved scripting in handling emergency an non-emergency calls.
- identifying and forwarding calls promptly to nurses through the phone screening process.
- Implemented patient feedback mechanisms to improve service delivery and patient satisfaction.
- communicating promptly issues of concern to management.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Trained new staff on office protocols and software systems to ensure seamless operations.
Customer Service Advocate
Gerome & Company
11.2018 - Current
- Listening attentively to customer requests and keeping records of these requests.
- Managing and budgeting customer finances.
- Responding to inquiries: Answering customer questions and concerns via phone, email, or chat.
- Upselling: When appropriate, offering products or services to customers.
- Reviewing bills and approving payments.
Server Trainer
Cracker Barrel | Bel Air, MD
Bel Air, MD
08.2013 - 10.2018
- Maintained high level customer service skills.
- Responsible for opening/closing duties.
- Followed all safety, sanitization, and food handling guidelines.
- Trained new servers in company policies, guest service standards, and best practices.
- Increased bill totals by suggesting drinks, desserts, and other add-on purchases.
Certified Medication Technician
Richcroft | Timonium, MD
Timonium, MD
06.2013 - 10.2018
- Distributed medication to residents following six rights of medication administration.
- Supported effective treatment plans under direction of licensed RNs by passing out medication at prescribed times.
- Recognized and adhered to six rights of medication administration every day with every patient.
- Helped resolve emergency situations with calm, level-headed, and knowledgeable approaches.
- Upheld strict facility and HIPAA regulations governing all patient information and interactions.
- Maintained accurate records in facility's eMAR system, detailing every medication movement and patient administration.
Housekeeper
Lorien Bel Air | Bel Air, MD
Bel Air, MD
03.2010 - 07.2012
- Minimized infection and cross-contamination risks with proper sanitizing techniques.
- Maintained neat and orderly personal spaces by replacing items in proper places.
- Stayed efficient, keeping supplies organized and working from master cleaning plan.
Cashier
Burger King | Gwynn Oak, MD
Gwynn Oak, MD
06.2008 - 01.2010
- Maintained high level customer service skills.
- Balanced cash drawer at beginning and end of each shift.
- Maintained clean, organized, and well-stocked checkout areas.
- Engaged with customers while completing cash register transactions.
- Worked with customer service leaders and managers to meet customer needs.
- Maintained accurate register totals by carefully counting and securing cash.
Education
Bachelors of Science - Biological Science
Arizona State University
Tempe, AZ08.2024
Skills
- Excellent interpersonal skills
- Customer Service Expert
- Time Management
- Computer/Data entry
- Leadership Experience
- Critical Thinking Problem solving
- Switchboard operation
- Patient care and education
- Organizational skills
- Medical terminology
- Verbal and written communication
- HIPAA compliance
Certification
HIPPA/OSHA Bloodborne Pathogens
Timeline
Patient Coordinator
Access Nurse
08.2025 - Current
Customer Service Advocate
Gerome & Company
11.2018 - Current
Server Trainer
Cracker Barrel | Bel Air, MD
08.2013 - 10.2018
Certified Medication Technician
Richcroft | Timonium, MD
06.2013 - 10.2018
Housekeeper
Lorien Bel Air | Bel Air, MD
03.2010 - 07.2012
Cashier
Burger King | Gwynn Oak, MD
06.2008 - 01.2010
Bachelors of Science - Biological Science
Arizona State University