Trava Bailey
Greenville
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Sales Agent
Charter Communications
09.2023 - Current
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of products or services to promote sales.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Office Manager
Bailey's Carpet Cleaning
02.2005 - 08.2023
- Scheduled all service appointments while prioritizing urgent or emergency jobs.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed all invoicing and account receivables.
- Handled payroll and kept current with all tax forms as needed.
Education
Associate of Science - Administrative Assistance And Secretarial Science
Trident Technical College
Charleston, SCGED -
State of South Carolina
Skills
- Excellent multi-tasking ability
- Administrative support
- Scheduling
- Clear oral/written communication
- Organizational skills
- Office management
- Medical Terminology
- Sales Strategies
- Objection handling
- Building rapport
Timeline
Sales Agent
Charter Communications
09.2023 - Current
Office Manager
Bailey's Carpet Cleaning
02.2005 - 08.2023
Associate of Science - Administrative Assistance And Secretarial Science
Trident Technical College
GED -
State of South Carolina
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