Traven Cheeseboro
Columbia
Summary
Former paralegal with the motivation to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Well-versed in legal research and documentation and exhibits professionalism by recognizing and adhering to policies. Fosters cooperative and supportive relationships with peers, superiors and clients to achieve a positive atmosphere. Experienced administrative assistant offering 8 years providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. Sophisticated with background elevating customer experiences, improving operations and increasing service quality and performance. Extremely well-rounded in a variety of rolls.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Member
Chick-Fil-A Restaurant
10.2023 - Current
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Promoted a culture of continuous learning within the team by initiating sharing best practices, and encouraging skill development.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Implemented creative solutions to address common guest complaints or requests, resulting in increased satisfaction scores and return visits.
- Consistently met or exceeded daily sales targets through upselling menu items and suggesting specials to guests.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
Municipal Court Paralegal
City Of Columbia
01.2022 - 11.2022
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Contacted key witnesses to testify at court hearings.
- Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.
- Researched state statutes, decisions, legal articles, codes and documents.
- Reviewed regulations regarding procedures and requirements for class action suits.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Drafted, signed and certified key legal documents for judicial review.
- Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.
- Developed project management processes to improve cost-effective service to clients.
- Conferred with clients and other involved parties to gather and track case information.
- Passionate about learning and committed to continual improvement
- Demonstrated creativity and resourcefulness through the development of innovative solutions
Public Information Assistant
City Of Columbia
08.2020 - 01.2022
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Managed routine and crisis communications with media and members of public.
- Forged strong media relationships to further public relations goals.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Produced and distributed internal and external communications.
Legal Assistant
City Of Columbia
12.2019 - 08.2020
- Data Entry
- Answer incoming calls
- Process FOIA (Freedom of Information) request forms in Prolaw
- Litigation support
- Document Filing
- Assistant Attorneys
- Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
- Used document review tools to discover and inspect records.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Administrative Assistant/AISC Coordinator
Master Steel LLC
05.2017 - 08.2019
- Conducted safety trainings
- Log all equipment maintenance records
- Invoicing
- Accounts Payables
- Staff Trainings
- Assist Project Managers
- Schedule and coordinate meetings, appointments, for supervisors and managers
- Developed new filing and organizational practices, saving the company thousands of dollars
- Maintain utmost confidentiality when dealing with sensitive documents/topics
- Prepared reports for weekly/monthly trainings
- Maintained office supply inventories
- Assistant Project Managers on jobsite with OSHA regulations
- Created Project Site Books
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Review site plans
Student Academic Advisor Assistant
University Of South Carolina Beaufort
08.2013 - 08.2017
- Creating student's class schedule
- Filing
- Creating flyers for upcoming events
- Assisted in other areas as needed
- Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Discussed student success strategies and development of study skills.
- Coordinated follow up and student outreach to monitor academic progress for at-risk students.
- Provided comprehensive support services encompassing career and personal goals of student.
- Educated students on course selection to align with career goals.
- Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
- Provided support and guidance to students experiencing academic and personal troubles.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Recreation Administrative Assistant
University Of South Carolina Beaufort
08.2015 - 04.2017
- Assist in intramural sports
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Scheduled events in recreation facilities and monitored facility conditions.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Bachelor of Science - Biology
University South Carolina Beaufort
Bluffton, SC05.2017
High School Diploma -
Irmo High School
Columbia, SC05.2012
Skills
- Administrative support
- Scheduling/Planning
- Document preparation
- Document filing
- Billing Statements
- Exceptional writer
- Public Speaking
- Legal Research
- Customer Service
- Advertisement
- Proficient in MS Office
- Criminal Law
- Social media marketing
- Critical Thinking
Certification
- First Aid/CPR/AED Certified
- Criminal Justice Information Training
- Active Intruder Training (AIT)
References
References upon request
Timeline
Team Member
Chick-Fil-A Restaurant
10.2023 - Current
Municipal Court Paralegal
City Of Columbia
01.2022 - 11.2022
Public Information Assistant
City Of Columbia
08.2020 - 01.2022
Legal Assistant
City Of Columbia
12.2019 - 08.2020
Administrative Assistant/AISC Coordinator
Master Steel LLC
05.2017 - 08.2019
Recreation Administrative Assistant
University Of South Carolina Beaufort
08.2015 - 04.2017
Student Academic Advisor Assistant
University Of South Carolina Beaufort
08.2013 - 08.2017
Bachelor of Science - Biology
University South Carolina Beaufort
High School Diploma -
Irmo High School
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