Travis Brown
Blythewood
Summary
Proven leader at Lowes Home Improvement, adept in operational efficiency and customer relations, significantly raised satisfaction ratings through strategic planning and team development. Skilled in hiring, training, and fostering a culture of professionalism and open communication, I've driven sales growth and operational improvements, ensuring a high-performing team and optimal customer service.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager of Operations
Lowes Home Improvment
08.2005 - Current
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
Columbia High School
Columbia, SC 06.2001
Skills
- Operational Efficiency
- Scheduling Coordination
- Store maintenance
- Customer Service
- Customer Service and Engagement
- Store operations
- Relationship building and management
- Customer Relations
- Hiring and Training
Timeline
Assistant Store Manager of Operations
Lowes Home Improvment
08.2005 - Current
High School Diploma -
Columbia High School
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