Travis James Houck
226 Walcott Drive,SC
Summary
Dynamic food and beverage professional with extensive experience in food service operations, dedicated to delivering exceptional customer service and creating memorable dining experiences. Proficient in food preparation and cash handling, consistently recognized for meeting and exceeding performance targets in fast-paced environments. Strong advocate for teamwork and adaptability, with a proven ability to remain reliable and flexible while thriving amidst changing demands. Committed to fostering a positive atmosphere that enhances customer satisfaction and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Associate
Sam's Club
San Angelo, TX
10.2024 - Current
- Strengthen communication skills while providing exceptional customer service
- Continually provide and keep a clean and sanitary food prep and service area
- Continually prepare and serve safe to eat food to members
- Delivered exceptional customer service, enhancing overall guest satisfaction and loyalty.
- Managed daily operations, ensuring efficient workflow and adherence to safety standards.
Busser
Turf Valley Resort
Ellicott City, MD
05.2018 - 07.2024
- Assisted customers in resolving inquiries to enhance communication skills. Strengthened customer interactions through active listening and support. Collaborated with team members to improve service delivery.
- Strengthened adaptability by responding to dynamic environmental shifts and resolving high-pressure situations.
- Conducted training sessions focused on strengthening adaptability while managing diverse educational responsibilities.
- Collaborated with kitchen staff to expedite food service during peak hours.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
Century High School
Sykesville, MD06-2017
Skills
- Customer Service Experience
- Strong Teamwork Ability
- Ensuring sanitary conditions
- Food and beverage service
- Guest relations
- Supportive demeanor
- Reliable professional commitment
Certification
ServSafe Certified
Timeline
Cafe Associate
Sam's Club
10.2024 - Current
Busser
Turf Valley Resort
05.2018 - 07.2024
High School Diploma -
Century High School
AWARDS
Employee of the Month (March 2022)
ServSafe Manager
Standard Honor Roll (2005-2017)