Travis Jenks
Moore
Summary
Professional with strong technical acumen and hands-on experience in field services. Adept at troubleshooting, maintaining, and repairing complex systems and equipment. Strong team collaborator focused on achieving results and adapting to changing needs. Skilled in diagnostics, customer support, and technical documentation. Enjoys setting up networks at home and for others with VLANS and firewall permissions.
Overview
11
11
years of professional experience
Work History
Field Service Engineer
TD Synnex
03.2016 - Current
- Diagnosed and resolved technical issues in field environments, enhancing customer satisfaction and operational efficiency.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently.
Advanced Repair Agent
Geek Squad - Best Buy
09.2014 - 03.2016
- Diagnosed and repaired various electronic devices, enhancing customer satisfaction through efficient service.
- Trained and mentored junior agents on troubleshooting techniques and repair processes to improve team performance.
- Evaluated customer concerns and provided tailored solutions, fostering strong relationships and repeat business.
- Maintained detailed records of repairs, ensuring accurate tracking and timely completion of work orders.
Education
Bachelor of Science - Computer Science
University of North Georgia
Dahlonega, GA05-2013
Skills
- Remote support
- On-site support
- Troubleshooting and repair
- Equipment installation
Timeline
Field Service Engineer
TD Synnex
03.2016 - Current
Advanced Repair Agent
Geek Squad - Best Buy
09.2014 - 03.2016
Bachelor of Science - Computer Science
University of North Georgia
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