Treazure Blake
Ladson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, multitasking and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walgreens
11.2025 - Current
- Collaborated with team members to streamline workflows and improve service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Stock inventory, face items on shelves, print out/ take customers photos, maintain clean workspace.
Assembly Line Production Worker
Daye
04.2024 - 03.2025
- Operated assembly line machinery to produce high-quality products efficiently.
- Conducted quality checks to ensure compliance with production standards.
- Collaborated with team members to maintain smooth workflow and meet production targets.
- Trained new hires on assembly processes and safety protocols.
- Implemented best practices for workplace safety, reducing incidents on the production floor.
- Contributed to overall team success by meeting daily production targets consistently.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Completed durable assemblies and subassemblies with hand and power tools.
- Boxed, labeled, and transported items to support assembly operations.
- Operated various machines used in production processes.
General Warehouse Associate
MBV
07.2023 - 02.2024
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Sorted and delivered materials to different work areas and staff.
- Assembled parts for the vans, added & removed different parts from the van.
Customer Service Representative
CVS Pharmacy
08.2022 - 04.2023
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted customers in locating products, enhancing overall shopping experience.
- Trained new staff on operational procedures and customer interaction techniques.
- Managed inventory levels, performing regular stock audits and restocking tasks.
- Implemented feedback mechanisms to enhance customer satisfaction and retention rates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained in pharmacy and provided backup support for organizational leadership.
General Warehouse Associate
KIK Custom Products
02.2020 - 08.2022
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operating machines while jotting down information at a remarkable rate.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Moved shipment materials to and from designated areas using pallet jacks.
Education
High School Diploma -
Cedar Grove
Ellenwood, GA05-2019
Skills
- Safety- focused mindset
- Computer proficiency
- Microsoft Excel, Outlook, Word, PowerPoint
- Data analysis
- Specialized expertise
- Critical thinking
- Follow-up skills
- Technical knowledge
- Machine operation/ Tooling
- Adaptability
- Product sales
- Assertiveness
- Persistent
- Strong technical skills
- Good work ethic
- Manufacturing skills
Timeline
Customer Service Representative
Walgreens
11.2025 - Current
Assembly Line Production Worker
Daye
04.2024 - 03.2025
General Warehouse Associate
MBV
07.2023 - 02.2024
Customer Service Representative
CVS Pharmacy
08.2022 - 04.2023
General Warehouse Associate
KIK Custom Products
02.2020 - 08.2022
High School Diploma -
Cedar Grove