Trevon Smith
Conway
Summary
Information Technology Specialist with extensive experience in managing enterprise networks and user accounts. Successfully resolved over 300 help desk requests while maintaining compliance with cybersecurity standards. Recognized for technical leadership and contributions to mission-critical operations.
Overview
9
9
years of professional experience
Work History
HELP DESK ANALYST TIER II
US Army
11.2023 - Current
- Delivered Tier II technical support for enterprise users, resolving hardware, software, network, and mobile device incidents in high-tempo operational environments.
- Processed and resolved 300+ help desk tickets using enterprise ticketing systems, prioritizing incidents based on operational impact and SLA requirements.
- Managed and maintained 370+ Active Directory accounts, including provisioning, access modifications, password resets, and compliance audits.
- Configured, imaged, and deployed workstations, laptops, and peripherals in compliance with Department of Defense IT standards.
- Escalated complex system and network issues to higher-tier support while documenting root cause analysis and implementing preventive solutions to reduce recurring incidents.
INFORMATION SECURITY OFFICER
US Army
11.2023 - Current
- Conducted risk assessments and vulnerability analyses to identify system weaknesses and implement corrective security controls, enhancing overall security posture.
- Enforced cybersecurity and information assurance policies in accordance with DoD and Network Enterprise Center (NEC) standards, maintaining zero reportable security incidents.
- Monitored compliance with security procedures, ensuring adherence to access control, data handling, and system auditing requirements to mitigate potential risks.
- Managed Secure Internet Protocol Router (SIPR) entitlement processes, controlling classified system access and verifying proper authorization documentation.
- Delivered cybersecurity awareness training to personnel, strengthening operational security posture and reducing risk of insider threats and policy violations.
NETWORK ADMINISTRATOR (Deployment)
US Army
12.2024 - 06.2025
- Monitored network traffic and intrusion detection systems, identifying vulnerabilities and mitigating cybersecurity threats to enhance network security.
- Configured and maintained routers, switches, firewalls, and tactical SATCOM systems supporting mission-critical operations.
- Managed Secure Internet Protocol Router Network (SIPRNet) access and entitlement controls for key leadership personnel.
- Implemented data backup and recovery procedures, ensuring system integrity and operational continuity during critical situations.
- Provided Tier II/III technical support in austere deployment environments, ensuring 99% network uptime.
SYSTEM ADMINISTRATOR
US Army
Camp Humphreys, South Korea
11.2022 - 11.2023
- Administered enterprise Windows environments, optimizing Active Directory, account management, and system patching processes.
- Troubleshot server, workstation, and network device issues, ensuring minimal downtime and sustained operational readiness.
- Enforced Department of Defense cybersecurity policies, conducting risk assessments and vulnerability mitigation.
- Collaborated with cross-functional IT teams to execute system upgrades and infrastructure improvements.
- Supported hardware lifecycle management through efficient imaging, upgrades, and configuration of secure systems.
OVERNIGHT STOCKER
Walmart
Myrtle Beach, SC
01.2020 - 12.2020
- Coordinated stock replenishment to ensure accurate inventory and timely product availability.
- Supported team operations to meet nightly stocking quotas and operational deadlines.
- Organized stockroom layout to streamline workflow and minimize retrieval time.
- Implemented merchandising standards to improve product presentation and customer accessibility.
- Operated pallet jacks and inventory equipment safely and efficiently.
TEAM MEMBER
Bojangles' Famous Chicken 'n Biscuits
Myrtle Beach, SC
06.2017 - 06.2019
- Trained new employees on operational standards and customer service to enhance team performance.
- Operated commercial kitchen equipment while maintaining food safety compliance.
- Maintained cleanliness and safety standards to comply with company policy and promote a safe working environment.
- Assisted with inventory tracking and restocking procedures.
Education
High School Diploma -
Carolina Forest High
Myrtle Beach, SC06-2019
Associate of Science - Computer Technology
American Public Military University
Charles Town, WV05-2026
Skills
- Help Desk
- Customer Support
- Troubleshooting
- Network Security
- User Access Management
- Access Control (RBAC)
- Incident Response
- Telecommunications Support
- Information Assurance
- Ticketing management
- Network Configuration
- RBAC management
- Process Improvement
- System Monitoring
- Hardware
- Remote Access Support
- Hardware Troubleshooting
- SIPRNet
- NIPRNet Management
- Root Cause Analysis
CERTIFICATIONS
CompTIA CASP+ (Valid through 2027)
CompTIA Security+ (Valid through 2029)
AWARDS
Army Commendation Medal (ARCOM) – Combined Joint Task Force Operation Inherent Resolve
Army Achievement Medal (AAM) – 122nd Aviation Support Battalion CPP Gunnery 2025
Timeline
NETWORK ADMINISTRATOR (Deployment)
US Army
12.2024 - 06.2025
HELP DESK ANALYST TIER II
US Army
11.2023 - Current
INFORMATION SECURITY OFFICER
US Army
11.2023 - Current
SYSTEM ADMINISTRATOR
US Army
11.2022 - 11.2023
OVERNIGHT STOCKER
Walmart
01.2020 - 12.2020
TEAM MEMBER
Bojangles' Famous Chicken 'n Biscuits
06.2017 - 06.2019
High School Diploma -
Carolina Forest High
Associate of Science - Computer Technology
American Public Military University