Trevor Hartwick

• Consulted with customers to assess needs and propose optimal solutions
• Demonstrated strong communication skills in order to effectively convey product information and close sales
• Utilized CRM software to track sales performance metrics and monitor team progress against goals
• Trained and motivated employees to perform daily business functions
• Created and monitored promotional approaches to increase sales and profit levels
• Managed the daily operations related to customer service, inventory management, and marketing
• Evaluated customer feedback data to improve customer service standards
• Identified upselling opportunities to increase average sale size
• Negotiated contracts and agreements with business partners, vendors, and customers
• Established and monitored KPIs to optimize company performance
• Organized and guided activities such as sales promotions requiring coordination with other department managers
• Aligned branding initiatives and sales strategies with client goals generating $250,000+ annually
• Followed a sales system for selling my own work for 4 years, average of $200,000/year of mostly small to medium ticket residential electrical installs

• Consulted with customers to assess needs and propose optimal solutions
• Assisted with onboarding new hires by providing orientation sessions and job-specific training modules
• Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting
• Owned and addressed client needs and product issues from inception to resolution
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
• Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters
• Established KPIs for measuring success, such as conversion rate, average sale size
• Identified areas of potential state safety code violations and implemented revisions
• Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems
• Utilized CRM software to track sales performance metrics and monitor team progress against goals
• Fostered CRM initiatives by promoting environment of interpersonal communication and customer service
• Identified problems, made decisions, and interpreted results based on quantitative techniques
• Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
• Developed marketing campaigns to drive customer engagement and sales growth
• Identified solutions for helping new and existing clients based on their needs
• Conducted regular meetings with inside sales staff to review performance metrics and provide guidance on key selling techniques
• Managed incoming inquiries from customers regarding products, services, pricing and availability
• Built trust with clients by providing accurate information, timely follow-up and excellent customer service
• Developed and maintained relationships with clients and business partners
• Researched current markets to identify customer needs and preferences
• Resolved customer service issues quickly and efficiently by responding promptly to inquiries from internal departments

Fostered CRM initiatives by promoting environment of interpersonal communication and customer service

• Consulted with customers to assess needs and propose optimal solutions

• Identified problems, made decisions, and interpreted results based on quantitative techniques.

• Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.

• Developed marketing campaigns to drive customer engagement and sales growth.

• Identified solutions for helping new and existing clients based on their needs.

Conducted regular meetings with inside sales staff to review performance metrics and provide guidance on key selling techniques.

• Managed incoming inquiries from customers regarding products, services, pricing and availability.

• Built trust with clients by providing accurate information, timely followup and excellent customer service.

• Utilized CRM software to track sales performance metrics and monitor team progress against goals.

• Developed and maintained relationships with clients and business partners.

• Researched current markets to identify customer needs and preferences.

• Resolved customer service issues quickly and efficiently by responding promptly to inquiries from internal departments.