Trevor Kvidt

Hours worked per week: 50

• Handle customer concerns and complex conflicts efficiently while maintaining company policy
• Provide excellent customer service in a fast-paced, stressful environment
• Support upper management in supervising a team of over 10 employees and enforcing company policy
• Training new and existing employees on proper store practices and parts lookup
• Perform opening/closing procedures, including 100% cash handling accuracy and expense control
• Improve overall store performance and sales by proactively resolving issues negatively impacting operations

Hours worked per week: 5 (Participate in monthly drill weekends and additional annual training)

• Personally perform preventative maintenances, services, and troubleshoot faults on over 50% of the motor pool to keep vehicles and heavy equipment functional while adhering to technical manuals for proper completion of maintenance tasks and forms
• Repair and/or replace worn or damaged components on all equipment
• Manage and coordinate maintenance tasks to ensure timely and accurate completion
• Train platoon sized elements on proper preventative maintenance, checks, and services procedures

Hours worked per week: 50

• Greeted and helped customers find parts and solutions by providing product knowledge and support in a fast-paced, stressful environment
• Consistently exceeded sales goals by 15-30%
• Volunteered for extra shifts during holidays and weekends to help with staffing shortages
• Helped supervise daily retail operations to ensure the store ran properly

Hours worked per week: 40

• Maintained great customer service in a high-volume, fast-paced environment
• Ensured timely and accurate preparation of dine-in and takeout orders
• Trained and developed new team members on Point-Of-Sale systems, cash-handling, and proper procedure
• Communicated with customers and team members to resolve issues

Hours worked per week: 40

• Served food and beverage in a timely manner in a stressful, high-volume workplace.
• Displayed extensive menu knowledge to upsell products when possible
• Maintained an organized and clean work environment
• Communicated with kitchen, bar, and other service staff to provide the best customer service possible