Trevor Mitchell
Irmo
Summary
With a proven track record at Excel Truck Group, I've led teams to enhance customer satisfaction through expert service planning and strong leadership. Skilled in both technical diagnostics and staff development, I've driven initiatives that significantly improved service offerings, demonstrating a unique blend of problem-solving and employee relations expertise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Service Manager / Shop Foreman
Excel Truck Group
04.2020 - Current
- Supervisor of Service Office Personnel, ensuring company processes and procedures are followed to maintain superior customer service and satisfaction to include proper documentation of customer's vehicle complaints, opening/closing repair orders, verifying applicable warranties, creating repair estimates, and processing payment for repairs.
- Supervisor of Shop Technicians, scheduling and overseeing vehicle repairs such as DOT inspections, preventative maintenance, engine overhauls, transmission overhauls/replacements, differential repairs, electrical diagnosis/repairs, HVAC diagnosis/repairs, braking systems, and various other bumper-to-bumper repairs to maximize productivity and workmanship within the shop.
- Ensure Service Department training is completed and maintained as per company policy including all recertification required to remain compliant with changes within the industry
- Ensure Service Department safety policies and procedures are followed and updated as necessary to maintain a safe and compliant working environment
- Serve as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Process Service Department Payroll
- Maintain building and grounds maintenance
- Maintain all shop tooling and supplies
- Analyze trends in customer and employee feedback data to identify areas for improvement in service offerings or internal processes.
- Work closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Monitor budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
- Conduct regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Assist in recruiting, interviewing, and hiring employees
- Exercise disciplinary actions as necessary to maintain company expectation of employee performance
Diesel Technician / Customer Service Advisor
WW Williams
05.2008 - 04.2020
- Performed Diesel repairs to include DOT inspections, preventative maintenance, engine overhauls, transmission repairs, HVAC repairs, electrical diagnosis and repairs, and various bumper to bumper truck repairs.
- Served as customer service advisor documenting customer complaints, opening/closing repairs orders, verifying applicable warranties, build repair estimates processing payments, and fostering positive relationships with customer to build trust and create business relationships
- Served as technical service advisor acting as a liaison between the shop, service office, and parts department to create repair estimates and source parts for shop repairs
Fleet Technician
UTI Integrated Logistics
09.2001 - 04.2008
- Served as a shop technician maintaining 100 company tractors and 200+ company trailers. Completed repairs ranging from DOT inspections, preventive maintenance, engine overhauls, clutches, transmission repairs, differential repairs, electrical diagnosis/repairs, HVAC repairs, and various bumper-to-bumper repairs on company trucks and trailers
Education
Electrical Engineering
SC State University
Orangeburg, SCAuto-Diesel Technology
Nashville Auto-Diesel College
Nashville, TN06-2001
High School Diploma -
Fairfield Central High School
Winnsboro, SC06-1996
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Operation Monitoring
- Strong leadership
- Employee relations
- Positive attitude
- Problem-solving
- Reliable and responsible
- Multitasking and organization
- Trustworthy and honest
Certification
- Class A CDL
- 609 Certified
Timeline
Assistant Service Manager / Shop Foreman
Excel Truck Group
04.2020 - Current
Diesel Technician / Customer Service Advisor
WW Williams
05.2008 - 04.2020
Fleet Technician
UTI Integrated Logistics
09.2001 - 04.2008
Electrical Engineering
SC State University
Auto-Diesel Technology
Nashville Auto-Diesel College
High School Diploma -
Fairfield Central High School
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