Trevor Small
Lancaster,SC
Summary
Dynamic Customer Solutions Representative at Ally, adept in CRM software and collections management. Proven track record in motivating teams and driving payment recovery, successfully reducing delinquency rates. Recognized for exceptional organizational skills and effective record preparation, enhancing operational efficiency and minimizing financial risk.
Overview
2
2
years of professional experience
Work History
Customer Solutions Representative
Ally
06.2022 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Initiated repossession process upon failure of other collection methods.
Education
High School Diploma -
Buford High School
Lancaster, SC05-2014
Skills
- CRM software
- Organization
- Record preparation
- Form processing
- Collections management
Timeline
Customer Solutions Representative
Ally
06.2022 - 09.2024
High School Diploma -
Buford High School
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